On Hold orders

FOLLOWUP TEMPLATE

Hi xxxxxxxx,

Good day! Hope this email finds you well.

This is a follow-up in relation to the previous email we sent you last xxDATExOFxFIRSTxEMAILxx about your order for the item XXXXX which is currently being held due to xxREASONxx. Kindly respond to our email as soon as possible so we can process your order. Please note that if we do not get any response from you within 14 days from the first attempt, we will be cancelling your order and issue your full refund. Hope you understand.

Looking forward to hearing from you soon.

Best Regards!

Customer Service

14 DAYS - CANCEL ORDER

Hi xxxxxxxx,

Good day! Hope this email finds you well.

We are sorry to inform you that we are unable to process the shipment of your order for the item XXXXX due to xxREASONxx. We have been trying to contact you since xxDATExx, unfortunately, we did not get any response from you. We have noticed that your order has been on hold over 14 days now and so to avoid further delays we have canceled your order and we will be refunding your payment of $XXX via your original payment method. Please accept our sincerest apologies for the inconvenience this may have caused. Should you still want the item, please place a new order and please do not forget to provide a complete shipping details including your name and contact number.

Many thanks for your kind understanding regarding this matter.

Should you have any inquiries, please feel free to get back to us.

Best Regards!

Customer Service