Compensation for Minor Damages AU

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Compensation for minor damages/scratches/cosmetic damages

Please accept our sincerest apologies for the issue you encountered. Rest assured that all our items were quality controlled by our suppliers to meet certain standards and your expectations. This damage might be caused during transit. After carefully reviewing the photo/video you sent, we are confident that such damage will have no effect with the main function/performance of the product. Under such circumstances, we are wondering if you would like to keep the item should we offer you a partial refund of $xxxxx via the original payment method. Should you find this offer acceptable, please do not hesitate to respond to this message. Also, we are willing to hear your thoughts or suggestions so we can resolve this issue together to your satisfaction. Looking forward to hearing from you soon.



Compensation for a defect or quality issue of an item which will not affect the main function or safety of the product

Please accept our sincerest apologies for the issue you encountered. Rest assured that all our items were quality controlled by our suppliers to meet certain standards and your expectations. This type of issue will have no effect with the main function/performance of the product. Under such circumstances, we are wondering if you would like to keep the item should we offer you a partial refund of $xxxxx via the original payment method. Should you find this offer acceptable, please do not hesitate to respond to this message. Also, we are willing to hear your thoughts or suggestions so we can resolve this issue together to your satisfaction. Looking forward to hearing from you soon.

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