Out of warranty AU

NO PHOTOS / VIDEO - Ask for proof first for checking/assessment:

We are so sorry to hear that you encountered an issue with our product. Unfortunately, we are unable offer a refund or replacement of your unit because, as you know, the warranty of this item has already expired.

Naturally, we are never pleased to know that one of our products has malfunctioned, regardless of whether or not the warranty has expired, because our goal is always to provide full satisfaction to all of our customers and because we stand behind the quality and reliability of all of our products.

Because we do understand your frustration and we value your continued patronage, we might offer you option/s depending on the status of your item. In order for us to assess the issue, we need to forward some information to our technical department for checking and confirmation. It would be much appreciated if you could provide some photos and/or a short video that would show more details regarding your concern with your item. Once we receive this information, we will be able to correctly assess the problem and find possible options for you. Your cooperation will be much appreciated.

WITH PHOTOS / VIDEO - Based on the status of the item, select appropriate template options below:

• Option 1 (If purchaser confirms parts are available and part replacement can fix the issue, sell part/s)
  
  

We are so sorry to hear that you encountered an issue with our product. Unfortunately, we are unable offer a refund or replacement of your unit because, as you know, the warranty of this item has already expired.

Naturally, we are never pleased to know that one of our products has malfunctioned, regardless of whether or not the warranty has expired, because our goal is always to provide full satisfaction to all of our customers and because we stand behind the quality and reliability of all of our products.

Because we do understand your frustration and we value your continued patronage, we have been authorized to provide you a quote of $XXXX so we can send you the parts needed to have your item up and running again which includes shipping. Kindly let us know if you would want to proceed with this option so that we can provide you with the steps on how to process your payment and so we can arrange the shipment of the parts as soon as possible.

• Option 2 (If option 1 is not applicable but the item is still in stock, sell same item as replacement with special discount approved by SME/TL)
  
  

We are so sorry to hear that you encountered an issue with our product. Unfortunately, we are unable offer a refund or replacement of your unit because, as you know, the warranty of this item has already expired.

Naturally, we are never pleased to know that one of our products has malfunctioned, regardless of whether or not the warranty has expired, because our goal is always to provide full satisfaction to all of our customers and because we stand behind the quality and reliability of all of our products.

Because we do understand your frustration and we value your continued patronage, we have been authorized to offer you a special discounted price of $XXXX for a replacement unit. Kindly let us know if you would want to proceed with this option so that we can provide you with the steps on how to process your payment and so we can arrange the shipment of the replacement unit as soon as possible.

• Option 3 (If parts are NOT available and item is Discontinued & Out of stock, offer similar item with discount approved by SME/TL)
  
  

We are so sorry to hear that you encountered an issue with our product. Unfortunately, we are unable offer a refund or replacement of your unit because, as you know, the warranty of this item has already expired.

Naturally, we are never pleased to know that one of our products has malfunctioned, regardless of whether or not the warranty has expired, because our goal is always to provide full satisfaction to all of our customers and because we stand behind the quality and reliability of all of our products.

Also we regret to inform you that this item was already discontinued, out of stock, and we are unable to find parts to sell to you. However, because we do understand your frustration and we value your continued patronage, we have been authorized to provide you a special discounted price of $XXXX for a similar item we are selling. You can check the item through following this link XXXXXXXXXXXXX.

Kindly let us know if you would want to proceed with this option so that we can provide you with the steps on how to get this item on a special discounted price.

• Option 4.1 (For Local / Vincent Fang items only, possible repair)
  
  

We are so sorry to hear that you encountered an issue with our product. Unfortunately, we are unable offer a refund or replacement of your unit because, as you know, the warranty of this item has already expired.

Naturally, we are never pleased to know that one of our products has malfunctioned, regardless of whether or not the warranty has expired, because our goal is always to provide full satisfaction to all of our customers and because we stand behind the quality and reliability of all of our products.

Because we do understand your frustration and we value your continued patronage, we will be contacting our manufacturer directly for possible repair. However, please be advised that the repair and shipping fee will be at your own cost. Once our manufacturer provides any updates regarding this case, we will let you know as soon as possible. It would be appreciated if you could allow 2-3 business days for us to communicate with manufacturer.

• Option 4.2 (For Local / Vincent Fang items only, if supplier can sell parts)
  
  

We are so sorry to hear that you encountered an issue with our product. Unfortunately, we are unable offer a refund or replacement of your unit because, as you know, the warranty of this item has already expired.

Naturally, we are never pleased to know that one of our products has malfunctioned, regardless of whether or not the warranty has expired, because our goal is always to provide full satisfaction to all of our customers and because we stand behind the quality and reliability of all of our products.

Because we do understand your frustration and we value your continued patronage, we have directly contacted our manufacturer who have authorized us to provide you a quote of $XXXX so they can send you the parts needed to have your item up and running again which includes shipping. Kindly let us know if you would want to proceed with this option so that we can provide you with the steps on how to process your payment and so we can arrange with our manufacturer the shipment of the parts as soon as possible.

• Option 4.3 (For Local / Vincent Fang items only, if supplier can sell item replacement)
  
  

We are so sorry to hear that you encountered an issue with our product. Unfortunately, we are unable offer a refund or replacement of your unit because, as you know, the warranty of this item has already expired.

Naturally, we are never pleased to know that one of our products has malfunctioned, regardless of whether or not the warranty has expired, because our goal is always to provide full satisfaction to all of our customers and because we stand behind the quality and reliability of all of our products.

Because we do understand your frustration and we value your continued patronage, we have been authorized to offer you a special discounted price of $XXXX for a replacement unit. Kindly let us know if you would want to proceed with this option so that we can provide you with the steps on how to process your payment and so we can arrange the shipment of the replacement unit as soon as possible.