2017
TEAM DAILY UPDATES 2017
December 21, 2017
Local items with location Z16, Z38, Z39, Z86, ZZ1, & ZZ13, shipping labels are provided by us. So for LOST cases, we follow standard procedures.
December 13, 2017
All pickups from TIG will stop on 21/12/2017 and will resume on 8/1/2018. Hence, last day of pickups is on 20/12/2017.
November 29, 2017
Christmas Deadline for Delivery
November 28, 2017
SAFE DROP (photo of the proof of delivery)
As we checked, we were able to confirm that the driver has made the delivery and captured an image of the exact location where the parcel was left. If you would like a copy of this image to assist you on locating the parcel, please contact Australia Post directly so they can provide it to you right away. Kindly contact them on their hotline at 131318 and provide your tracking number xxxxx. Unfortunately, we are unable to get the photo where the driver left the parcel as Australia Post requires the recipient to contact them, as part of their privacy policy to you and them. Thank you for understanding.
November 21, 2017
New process and templates for TIG returns:
- Process: TIG Return (Arranging pick up)
- Templates: TIG returns for replacement and TIG returns for refund
November 19, 2017
For all eBay notifications about the approved Free Returns under Change of Mind, please note in the Backend that buyer is returning item for refund under our 30 Day Change of Mind Policy. In this case, when AU warehouse staff receives the item, he will process refund based on our policy and not send a More to Pay template to the buyer.
November 16, 2017
Please check updated templates for TIG returns
November 07, 2017
NEW PASSWORD FOR AUSTPOST POD: CRAZY123
November 02, 2017
UNSUBSCRIBE IN EBAY OZ-AUCTION
If eBay customer asked to unsubscribe on our newsletter in oz-auction (example SNG-373-84242) Please log ebay username or email address to https://docs.google.com/spreadsheets/d/11EL6N6Xp_jO15lVRYpYeWgODos1c3DxBXzens2CZ_8Y/edit#gid=880038709 and advise customer that it will take 24-48 hours for the modifications on their account to take effect
October 31, 2017
FREE RETURNS POLICY OF EBAY
A. From now on till 31/12/2017, for items purchase between 1/9/2017 and 31/12/2017(end date could be earlier as the offer ends by the end of Dec) if the customers have come back for a return (the reasons for return can be the item doesn’t fit; changed of mind; found a better price; just didn’t like it; ordered by mistake.
Please follow the steps below:
1)check the item weight and dimensions and see if it meets the eBay free return requirements(any item with maximum weight of 10 kg and total dimensions (length + width + height of the parcel) of 120cm)
2)If it doesn’t meet the free return requirements as stated above, just follow our current procedures; If it’s meeting the requirements, ask buyer to go to My eBay Purchase History from their desktop and click the ‘return this item’ option next to purchased item. Select a reason why they are returning the Eligible Item and follow the instructions. They will then receive an email in your My eBay Messages and registered email account prompting you to print your return label along with instructions on how to return your Eligible Item.
Terms & Conditions: https://pages2.ebay.com.au/free-returns
Sep 26, 2017
- ALE-033S-02 and ALE-030C-02
- If cx complains that the item doesn't seem to be blowing hot air, only cold, ask cx to change temperature setting. There is a 3-level switch; the first one is just fan and no heat; the second is 1650w and hot, the third one is 3000w and hottest.
Sep 24, 2017
- NEW PASSWORD FOR AUSTPOST POD:
- crazy3
Sep 14, 2017
- New process for TIG returns
- Please go to TIG Return (Arranging pick up)
- New templates for TIG returns:
Sep 12, 2017
- Fastway contact numbers for each depot:
- Perth - 08 9360 9400
- Adelaide - 08 8345 2300
- Brisbane - 07 3868 1144
- Toowoomba - 07 4634 1655
- Canberra - 02 6260 1719
- Wide Bay - 07 4151 6777
- Mackay - 07 4952 4924
- Newcastle - 02 4967 3944
- Townsville - 07 4728 7399
- Central Coast - 02 4388 2500
- Melbourne - 03 9320 8100
- Bendigo - 03 5443 0755
- Sydney - 1300 3278 929
July 27, 2017
- eBay Checkout Codes
- For all those who are handling eBay Oz-Auction queue, please check the code's information at https://docs.google.com/spreadsheets/d/11EL6N6Xp_jO15lVRYpYeWgODos1c3DxBXzens2CZ_8Y/edit#gid=162598629
- The sheet provides the code, promo period and Terms and Conditions (T&C's)
- Wendy will update this form from time to time, so if you have queries about the codes, please check the sheet first before asking Wendy if needed.
- $20 off w/ code of THANKYOU20
- Get $20 off using the code of THANKYOU20 at checkout page when you spend $100 or more on all categories. Limit of 1 transaction per person. This offer ends at 23.59 (AEST) on 10 Aug. 2017 (“Offer Period”). For FULL TERMS and CONDITIONS, please see http://pages2.ebay.com.au/Buyer_coupons/thankyou
July 23, 2017
- 10% Off with code PLENTY has already expired at 23.59 (AEST) on 23 July 2017
- T&C's: http://pages2.ebay.com.au/Buyer_coupons/plenty
July 20, 2017
- SKU: HM-H03
- For customers requesting parts for [HM-H03] Genki Hydraulic Exercise Rowing Machine, please provide first the updated manual in this link >> https://drive.google.com/file/d/0B2zSZOvyfymJdTF4WVNUSENIVUJGTElIY1BFaTB4OThqd0Fn/view?usp=sharing
June 29, 2017
- Get 10% off using the code of COZZIE at checkout page when you spend $30 or more on selected categories. Full T&Cs available. This offer ends at 23.59 (AEST) on 12 Jul. 2017 (“Offer Period”). For TERMS and CONDITIONS, please see http://pages2.ebay.com.au/Buyer_coupons/domestic?rmvSB=true
June 27, 2017
- NEW PASSWORD FOR AUSTPOST POD:
- crazy2
June 23, 2017
- If you will receive complaint for items below:
- TB80-SB
- TB80-DM
- TB80-DWN
- TB80-SW
- TB80-DW
- There's no need to ask for proof, just provide return for refund instructions.
- PS: Please do not offer replacement.
June 20, 2017
- For HQB and GZDS items marked with courier International Registered Post but the tracking number only consists of 12-digit number like 555105132105, the correct courier is DPEX. The tracking website is https://www.dpex.com/Tools-And-Applications/Track-And-Trace
- For template, please click here.
June 16, 2017
- Get $20 off when you spend $100 or more. Two transactions per person, up to a maximum of 10 items per transaction. Full T&Cs available. This offer commences at 10.00 (AEST) on 16 June 2017 and ends at 23.59 (AEST) on 22 June 2017 (“Offer Period”). For TERMS and CONDITIONS, please see http://pages2.ebay.com.au/Buyer_coupons/count20
June 16, 2017
- Australia Post Update
- "DELIVERED VIA safe drop"
- If there's no one home and courier concluded that there's a safe place in the premises for them to leave parcel, they will leave it there and take a photo as proof that it was delivered safely. If there's no safe place, they will leave a card as they would normally do - and take the parcel to a nearby post office for collection.
- Suggested template: http://ph-wiki.crazysales.com.au/mediawiki/index.php?title=Australia_Post_(Safe_Drop)
June 14, 2017
- Please be informed that we have put all processing orders of these SKU's to "On hold", please DO NOT change the status of these "On hold" orders.
- Affected SKU:
- TB80-SB
- TB80-DM
- TB80-DWN
- TB80-SW
- TB80-DW
June 13, 2017
- Extra 10% off eBay: Redemption code: CLAP10. This offer commences at 10.00 (AEST) on 12 June 2017 and ends at 23.59 (AEST) on 15 June 2017 (“Offer Period”).
- TERMS AND CONDITIONS: http://pages2.ebay.com.au/Buyer_coupons/clap10
June 13, 2017
- For SKU XJ-I-01 / PID: 1247
- If customer reports missing parts #31, #7, #9, and #17, please inform cx that these parts are not missing. According to Stephen and Jenny, it has been assembled like the photo above, just refer to the listing photo, our item has come like this for couple of years and supplier did not update their manual. They simplified the design so those parts no longer exist.
- SAMPLE TEMPLATE: After we have escalated the issue to our supplier, they have informed us that these parts are actually not missing. According to them, they have simplified the design of the product but failed to update the assembly manual. These parts no longer exist in the new design so there are no missing parts in your item. Please refer to the photos on our listing page or to the one attached on this email. The photo shows that these parts were already assembled as you received. Please disregard the manual when it comes to assembling these parts. Thank you!
June 1, 2017
- Code C5OZ has expired. Orders with this code can be placed before 3:30pm today 1 of June 20% off the purchase price (excluding postage). Check with CODE of 'CRACKA20' at OZ- AUCTION ebay store. This offer commences at 16:00 (AEST) on 1 of June 2017 and ends at 23:59 (AEST) on 11 of June 2017 ("Offer Period"). For Terms and Conditions, please see (pages2.ebay.com.au/Buyer_coupons/cracka20)
May 24, 2017
- For SKU SPSTL15001 / PID 57099
- If the new tiller is not starting, as per Keyya, there maybe 2 problems:
- 1. The carburetor may be clogged. Suggest to cx unscrew the screws to check whether there's fuel or oil drip. If no oil or fuel drop out, we can confirm the problem of the carburetor. For the screws mentioned, pls refer to this picture; https://drive.google.com/file/d/0B1kKBDf8-oO2b1o1c1ZjRXp5SkE/view?usp=sharing
- 2. If the carburetor has no problem, then maybe cx adds too much or too less oil and the cultivator will start its automatic protection function. The oil should be about 550ML. If cx finds it quite difficult to empty the oil, suggest to cx to stop the automatic protection function. Normally it should look like this: https://drive.google.com/file/d/0B1kKBDf8-oO2YnB3R0x0bWN4LUk/view?usp=sharing To stop the automatic protection function, disconnect them like the picture: https://drive.google.com/file/d/0B1kKBDf8-oO2SHRJSVgzYWxfYVE/view?usp=sharing
May 04, 2017
- 5% off code of 'C5AUS' has already ended
- It was reported today by Wendy that the 5% off code of 'C5AUS' has already ended. The icons on the listing page will be updated tomorrow (May 045,2017).
May 02, 2017
- For Resend Order which cx need to pay:
Mar 28, 2017
- AUSTPOST POD NEW PASSWORD
- crazy1
March 3, 2017
- eBay change of mind case
- Please stick with old procedure
Feb 23, 2017
- 10% Discount Code CAU10 was changed to C10AU
- The eBay promotional code CAU10 was changed to C10AU. If you receive complaints about invalid code, please advise customers to use C10AU upon check out.
Feb 08, 2017
- For SKU: BCF-06Y / BCF-06W / BCF-07R / BCF-07B (Genki 4th DIY Ultra Slim Vibration Machine Platform)
- If buyer is asking how to remove the glue, please use this template:
Jan 30, 2017
Jan 20, 2017
- For customers asking if Crazysales and Oz-auction are the same company, please tell customer:
- "Crazysales and Oz-auction are two different stores but we are under the same management."
Jan 20, 2017
- For refund concerns for Credit Cards, new contact person is Patricia Lim or Annie Xu
Jan 20, 2017
Jan 12, 2017
- SKU: BCF-06Y / BCF-06W / BCF-07R / BCF-07B (Genki 4th DIY Ultra Slim Vibration Machine Platform)
- Been receiving calls and email complaints from some customers saying that this item is leaking something and has a sticky substance/or melting something.
- As per Suzy, it's an environmental glue, supplier put too much glue on it that caused the issue. Issue has been raised to supplier.
- We can offer crazy points or partial refund as compensation.
- If function is affected, return for replacement.
- Record all issues and forward to Hazel so we can claim refund from Supplier.
Jan 09, 2017
- SKU: SRB-50L / SRB-58L / SRB-68L
- If a customer is complaining for the item being blue in color, inform cx that item comes with a protective covering to prevent item from scratches which needs to be removed (peel off carefully).
