2018
TEAM DAILY UPDATES 2018
December 28, 2018
SKU:
KL-TS14
KL-CT06
KL-SD20
and similar items
These items have protective film/layer, so if a buyer reported that the item is damaged, please ask first to remove the protective film/layer before offering compensation.
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November 16, 2018
SKU: XY-008H - if customer thinks the item is faulty due to the lock being apart, please inform customer it is normal and to refer to the manual to set it up. customer should follow step number 4.
November 13, 2018
Selecting the correct reason when requesting in RMA:
Please refer to RMA Reasons
October 03, 2018
- crazy38 is the new AustPost POD password. Please update yours.
September 27, 2018
GLA-616AB, GLA-615AB, GLA-615AW, GLA-611B, GLA-611W
Issue: Divider is too big/long and will not fit in the basket
Resolution: Try to offer $30~$50 or maybe even more
September 25, 2018
1. Please use this format when asking purchasers or developers about an item:
Product inquiry for PID xxxx
ebay id/order number: xxxxxx
Question/Issue: xxxxxxxxx
2. Regarding rebuttals for asking proof, it should only be applied for Local (Vincent Fang) items unless purchaser or technical team insists to ask for proof. Agent should check the cheat sheet to decide if the item needs to be returned or not. As noted by TL Arthur, a memo will be served if he gets an escalation regarding the matter.
September 06, 2018
Correct refund amount for Change of Mind cases (excluding eBay):
1. Not Free Shipping:
Refund Amount = Total Amount - 20% - Postage
2. Free Shipping:
Refund Amount = Item Price - 20% - Our Postage
September 03, 2018
SKU: HM-H02NEW , HM-H03 , HM-H06 If cx claims that screws are missing, please tell them all the said missing parts have been installed to the machine already. Cx only needs to follow a new manual to assemble.
HM-H02NEW: https://drive.google.com/file/d/1cZuAk1LUxTBq7plSxrOgBWByYzU38CWY/view?usp=sharing
HM-H03: https://drive.google.com/file/d/1ijiwvCBvF7Hjvhz5b2zLPlplpFitBj56/view?usp=sharing
HM-H06: https://drive.google.com/file/d/1fPQ1OI4t_KsOpymmT4GWbcwkw9zqktog/view?usp=sharing
August 28, 2018
Factory error in packaging SKU: DJA-HO1BL and DJA-HO1DB:
It was discovered that the boxes labeled with DJA-HO1BL contain dark blue cases instead of light blue and the boxes with DJA-HO1DB labels contain light blue cases instead of dark blue.
If the buyer reports the issue, ask for photos and offer up to $30 for them to keep the item. If the buyer wants replacement, provide the return procedures and advise warehouse technical staff Xiaodong about the issue for him to send the correct color and avoid repeating the same error.
Please report every case to Bella Chen so we can ask for compensation from the factory.
July 26, 2018
When cancelling an order in eBay, always choose this reason > Buyer asked to cancel the order.
July 12, 2018
For faulty items supplied by Mills International Trading, if a video is required, please send the template below:
We apologise for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward a short video to our technical department for checking and confirmation. Kindly upload the video to this website streamable.com and provide us the 5-digit code so that we can see the video on our end. Just follow the steps on how to upload the video below:
Simply grab your smartphone and follow these steps:
- Go to https://streamable.com/
- Click 'Upload video'
- You can then shoot a video / or upload one previously taken
Whilst uploading, a link will appear on the screen with 4-5 digits at the end, for example streamable.com/123ab. Ensure you allow time for the video to upload fully.
Kindly reply to this email with the 5-digit code and we will check the issue as soon as possible. Thank you for your help and cooperation.
July 9, 2018
For SKU: LCWH-420, if a customer complains about the smell, please reply with the following information:
"We are sorry for the issue. According to the manufacturer, these heaters do produce some smell in the initial days of use. This smell will fade away based on where the heaters are installed and the air flow. It is recommended to keep the heater running in an open space such as garage or an Alfresco where there is plenty of fresh air flow.
If the smell still does not fade away, please do not hesitate to let us know and we will request a replacement heater for you."
July 3, 2018
For faulty items supplied by Gaf Contral Sales, once you receive proof of issue from buyer, ask them to send compliance plate to:
Vincent Fang Ausway Pacific Pty Ltd
2/5 Brear St, Springvale, VIC 3171, Australia
Please ask buyer to indicate order ID in parcel.
Then wait for Vincent Fang's consent to refund. No need to get back whole item.
July 03, 2018
- crazy37 is the new AustPost POD password. Please update yours.
June 29, 2018
As of July 1, 2018, a new law for firearms regulations was put into effect. Only PID 15839 passed level two requirements and all other safes are only level for one.
June 20, 2018
"Due to COM policy has been updated recently, our team would like photos to make sure the product is in its original packaging (cause we had few used items back)." - DROPSHIPZONE SUPPLIER
- WHAT TO DO? For COM cases on items supplied by DROPSHIPZONE, rep should ask first for photos from the customer to prove that the product is still in its original packaging before forwarding the ticket to Ivy.
June 20, 2018
If going to sell parts(for customers with existing orders), please contact Vincent Fang for shipping quote(shipping from warehouse to customer).
June 06, 2018
For faulty items supplied by Gaf Contral Sales, once you receive proof of issue from buyer, ask them to send compliance plate to:
Vincent Fang Ausway Pacific Pty Ltd
2/5 Brear St, Springvale, VIC 3171, Australia
Then wait for Vincent Fang's consent to refund. No need to get back whole item.
May 28, 2018
Since eBay doesn't allow sellers to add any promotional code into the eBay icons and subtitles. The only way for customers to check if there is a discount can be applied to their order is through the link below: https://www.ozbargain.com.au/deals/ebay.com.au
If our eBay customer has come back for a promotional code, please ask them to check this website for a valid discount code and also make sure that they check the T&Cs carefully.
May 25, 2018
ANS-KS
Our products have OEKO-TEX standard
We can show this cert to customers to confirm that the item has OEKO-TEX standard
https://drive.google.com/file/d/16wb0sUAUBl46U_L3DdNkEumTw2DNMjuQ/view?usp=sharing
May 24, 2018
Edengrass Artificial Grass Synthetic Turf
Delivery Issue with TOLL IPEC:
For orders (last week) which show as delivered but customers claim that they did not receive the item, please check POD first. If the POD shows that the item was returned to our warehouse due to overweight issue, explain to to the customer that there was a system issue on the courier's end and ask them if they will be willing to wait so we can resend the item. If not, we can process full refund. If there is no available POD, forward the tracking number to Mira for checking.
May 22, 2018
SKU: BCF-07B
Issue: leaking sticky liquid
ask buyer to send:
photo that will show the issue
photo of data plate on the bottom of unit
forward to suzy, then refund.
May 22, 2018
HM-2560 here is the case,
"when you ride it there is a bad noise from inside like the fly wheel is rubbing on something"
as per Yvonne,
1. Please take out the screws from the plastic cover, then open the plastic cover ; 2. Chech the flywheel and magnetic , if they are rubbing, please adjust the pull cable, let magnetic leave the flywheel, then will be OK '
Please refer to the photo below
May 21, 2018
Unsubscribe Issues:
To unsubscribe customer's email from our newsletters/promotions, add the email address to https://admin.crazysales.com.au/admin.php?dpt=custord&sub=subscribers and send the email address to Chara Xu. If the customer does not want to receive our newsletters/marketing emails at all and requests to be removed from our mailing list, send the email address to Isabelle Li so she can add it to our blacklist or block list.
May 04, 2018
- Mandatory Note Format (Backend Log):
- Complaint/Inquiry Source: (Ebay Messaging, Outbound or Inbound Call, Chat with Chat ID, Email with EmailID, Facebook, Resolution Center, etc....)
- Issue: Delivery Inquiry
- Resolution/Recommendation: provided delivery details
May 02, 2018
Change of Mind (Local Items): UPDATED
- Follow standard procedures for JHS8 aircons (return to Crazysales Warehouse).
- For items supplied by Princess Trade, will need to ask supplier for return procedures. Pass to Julia.
- Take note that goods are eligible for the 30 Day Change of Mind policy provided that they are in as new, resalable condition and original packaging.
April 9, 2018
Listing error for SKU: mia-02
- Previously, the item was listed with 12V but the actual item is in 24V. The listing was fixed after the issue has been reported to purchasing team. For all those who ordered the item during the time when the item was listed with 12V, buyers can return the item for refund due to listing error (return postage at our cost). You can confirm if the order is affected by the error by checking the item title on the order in the backend. See image below:
April 4, 2018
To verify PayPal payment, please use login details below:
- https://www.paypal.com/au/webapps/mpp/merchant
- Login: crazysales
- Password: 2AaarmUQ
April 4, 2018
Credit card data has grown in significance because of the proliferation of online and mobile purchases that can now be made. Consumers don’t like it when their data gets stolen, it’s a matter of trust. And merchants need to deliver that trust to you, their customers. This point has recently been emphasized with the recent security breaches at Sony and Sega.
Swedish internet visionary and CEO of Mindpark, Joakim Jardenberg, says we live in a world where trust, penetration and volume are everything.
And this is where Adyen comes in. Adyen is a mobile payment solutions company, managing the new international payment complexity and PCI Compliance for merchants that accompanies how we purchase and pay today. With Adyen, merchants can focus on expanding their global reach by giving customers more options for online and mobile payments and keeping their credit card data safe.
Founded in Amsterdam and operating across six continents from both Amsterdam and Boston, the financially sound start-up is proving that first generation banks like Chase and Royal Bank of Scotland (RBS) cannot deliver aglobal payments platform that performs to meet the diverse payment needs of today’s global e-commerce market.
Adyen, despite being led by a tenured team of banking and finance gurus from Royal Bank of Scotland (RBS), Bibit, and Rabobank, doesn't like to call itself a payments company, but rather a tech company that specializes in global payments. Driving their developers to stay one step ahead on the technology front, Adyen constantly focuses on innovation, which they believe their larger counterparts can not do.
With Adyen, the look and feel of the payment page is from the merchant’s perspective. You don’t click to pay and then see a third-party page appear. One click payment – giving peace of mind to both the merchant for PCI Compliance and the consumer who trusts the merchant and the brand. But more than that, Adyen has the potential to follow the merchant across their sales channels, devices and geographies with an optimized solution for all channels, not just mobile or online.
What is PCI Compliance?
The Payment Card Industry Data Security Standard (PCI DSS) applies to companies of any size that accept credit card payments. If your company intends to accept card payment, and store, process and transmit cardholder data, you need to host your data securely with a PCI compliant hosting provider.
April 3, 2018
- Austpost POD
- username: u4555
- new password: crazy12345
March 8, 2018
- Toll Ipec's new digital platform: https://www.mytoll.com/
- Login email: help@openfreight.com.au
- Password : Tig2111!
- crazy36 is the new AustPost POD password. Please update yours.
Feruary 05, 2018
- PICK UP REQUEST (ORDER ID: XXXXXXXX) should be used as the email subject for requesting pickup with TIG. Please change XXXXXXXX with the correct Order ID.
- crazy35 is the new AustPost POD password. Please update yours.
January 25, 2018
- For eBay items, from now on we won't accept drop-off returns to our warehouse.
January 24, 2018
- For HA-01R / HA-01S / HA-01B, we just need proof and no need to return this item back to us. There is a known issue that this product does not rotate.
January 09, 2018
- For TIG pickups, if TIG cannot contact buyer at the contact number provided on file, please ask the buyer to contact TIG on 1300 005 545 to book a pickup schedule.
