Change address after order sent AU

Australia Post

We understand that you want to change the shipping address of your order. Unfortunately, your item has been dispatched. We apologize but changes at this stage of the order are impossible. Please note that your item will be sent to the following address:

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Please arrange to pick up the parcel in the above address. We apologize for any inconvenience.

If your parcel is undeliverable, it will be sent back to our warehouse. In this scenario, our technical support team will contact you via email to arrange for a second delivery.

To update your address, please send us an email with your new address before making the payment. Please take note that we cannot process any changes once the payment for an order has been made. Thank you for your understanding.

Your order was sent out on [date] via Australia post with tracking # xxxx.

For tracking information, please visit: http://auspost.com.au/track/ or contact 13 11 18.

Please note that the tracking number will take approximately 2-3 business days to be activated and displayed in the website.

Toll/ECOM

We understand that you want to change the shipping address of your order. Unfortunately, your order was already dispatched via EcomFreight with tracking number xxxxxxxxxx so we are no longer able to change the shipping address. However, our service agent EcomFreight can redirect your parcel but there may be extra charge applicable, which you are liable. Please contact EcomFreight at 1300 005 545 and pay the redirection fee directly to them.

Toll-EIZ (GOPAK)

We understand that you want to change the shipping address of your order. Unfortunately, your order was dispatched via Toll IPEC with tracking number xxxxxxx so we are no longer able to change the shipping address. However, Toll IPEC can redirect your parcel but there may be extra charge applicable, which you are liable. Please contact Toll IPEC at 1300 865 547 and pay the redirection fee directly to them.

Fastway/Aramex

We understand that you want to change the shipping address of your order. Unfortunately, your order was dispatched via Aramex with tracking number xxxx. Since the item was already sent, we are unable to change the shipping address. To redirect your parcel, please visit the link below and fill the forms with the required information.

https://www.fastway.com.au/services/calling-card-left#/Store .

Or, you may contact Aramex directly at 03-9320-8100.

Allied Express

We understand that you want to change the shipping address of your order. Unfortunately, your order was dispatched via Allied Express with tracking number xxxx. Since the item was already sent, we are unable to change the shipping address. To redirect your parcel, please contact Allied Express directly at 13 13 73. Please note that there may be extra charge applicable, which you are liable. Thank you.

Hunter Express (VFANG ITEMS ONLY)

We understand that you want to change the shipping address of your order. Unfortunately, your order was dispatched via Hunter Express with tracking number xxxx. Since the item was already sent, we are unable to change the shipping address. To redirect your parcel, please contact Hunter Express directly at 13 22 52. Please note that there may be extra charge applicable, which you are liable. Thank you.

Hunter Express (ITEMS FROM AU WAREHOUSE)

We understand that you want to change the shipping address of your order. Unfortunately, your order was already dispatched via Hunter Express with tracking number xxxxxxxxxx so we are no longer able to change the shipping address. However, our service agent EcomFreight can redirect your parcel but there may be extra charge applicable, which you are liable. Please contact EcomFreight at 1300 005 545 and pay the redirection fee directly to them.

Direct Freight Express

We understand that you want to change the shipping address of your order. Unfortunately, your order was dispatched via Direct Freight Express with tracking number xxxx. Since the item was already sent, we are unable to change the shipping address. To redirect your parcel, please contact Direct Freight Express directly at 1300 347 397. Please note that there may be extra charge applicable, which you are liable. Thank you.