Delivery via Australia Post
Template for the coming Xmas Season (updated Nov-15-2020)
Your order was dispatched on xxxDATExxx via Australia Post with tracking number xxxxxxx.
Please be advised that our 3rd party couriers are still operating on limited capacity and will be able to pick up the items within 1-3 working days.
Normally, the estimated time of arrival is xxxNORMALxETAxxx business days to your location. However, due to COVID-19 restrictions/disruptions, courier shipment backlogs, ongoing online sales events and high volume of pre-Christmas purchasing, the delivery may take longer than expected.
For tracking information, please visit: http://auspost.com.au/track/ or contact 13 11 18.
If your item is not delivered by xxxdatexxx, please feel free to get back to us immediately. We will follow it up for you.
Should you have further inquiries, please feel free to email us back.
COVID template (updated Dec-21-2020)
Your order was dispatched on xxxDATExxx via Australia Post with tracking number xxxxxxx.
Please be advised that our 3rd party couriers are still operating on limited capacity and will be able to pick up the items within 1-3 working days.
Normally, the estimated time of arrival is xxxNORMALxETAxxx business days to your location.
For tracking information, please visit: http://auspost.com.au/track/ or contact 13 11 18.
If your item is not delivered by xxxdatexxx, please feel free to get back to us immediately. We will follow it up for you.
Should you have further inquiries, please feel free to email us back.
- For ETA's, please refer to Delivery ETA -AU
- Australia Post Coronavirus Reminder (Please include this in your Australia Post tracking info template)
Australia Post Coronavirus Reminder:
Removing signature on delivery - To protect their frontline workers, Australia Post has made the decision to remove signature on delivery for their drivers, posties and post office workers. This is effective immediately.
Social Distancing - We are as well supporting social distancing where possible. This means, maintaining a distance of 1 metre between yourself and others wherever practical. Australia Post have altered the delivery process to reduce contact between drivers and customers and they are also implementing signage in their retail outlets to encourage customers to maintain a one metre distance while queuing.
- Order just sent (1-2 days)
Upon checking, we found out that your order was dispatched on xxxdatexxx via Australia Post with tracking number xxxx.
The estimated time of arrival would be xxxx business days.
For tracking information, please visit: http://auspost.com.au/track/ or contact 13 11 18.
Please NOTE that the tracking number will take approximately 2-3 business days to be activated and to be shown up in the website.
Hope you will receive the item soon. If your item is not delivered by xxxdatexxx, please feel free to get back to us immediately. We will follow it up for you. Thank you very much for your understanding and patience.
- Current status (Still within ETA)
Your order was dispatched on xxxdatexxx via Australia Post with tracking number xxxx.
Normally, the delivery would take xxxx working days to your location.
We have tracked your parcel and confirmed that it is [xxxxxxxxxx INSERT CURRENT DELIVERY STATUS HERE IF APPLICABLE xxxxxxxxxxx]
Since it's still within the reasonable delivery time frame, it would be much appreciated if you could wait for a few more days. We believe that you may get it soon.
If your item is not delivered by xxxdatexxx, please feel free to get back to us immediately. We will follow it up for you. Thank you very much for your understanding and patience.
For tracking information, please visit: http://auspost.com.au/track/ or contact 13 11 18.
- Awaiting collection from LPO
Your order was dispatched on xxxdatexxx via Australia Post with tracking number xxxx.
We have reviewed your order and it shows that the status is 'Awaiting Collection at XXXXXXX'. The tracking status ‘awaiting collection’ means that delivery could not be completed. As an option, you can personally pick up your item from xxxfacilityxxx. Please ensure you take suitable ID with you when collecting your item. Also, you can call Australia Post at 13 11 18 for updates about your parcel.
Please accept our apologies for the inconvenience. If you need further assistance, please contact us back so we can work with you in tracking your item. Thank you.
- Check LPO (local post office)
Upon checking, we found out that your order was dispatched on xxxdatexxx via Australia Post with tracking number xxxx.
For tracking information, please visit: http://auspost.com.au/track/ or contact 13 11 18.
We were just wondering if you could kindly check your local post office if your item is waiting for collection there, since this did happen before to our customers. Thank you for your help.
If you’re still encountering the same issue, please get back to us immediately. We will follow up the case for you. We apologize for any inconvenience this may have caused.
- Shipping delayed, out of ETA
Your order was dispatched on xxxdatexxx via Australia Post with tracking number xxxx.
Normally it takes xxxx working days for the parcel to be delivered. However, due to uncontrollable factors, delays in the delivery may happen. Rest assured that your item has been dispatched and Australia Post is processing your case. Please be patient enough and wait for your item to be delivered. Thank you.
If your item is not delivered by xxxdatexxx, please feel free to get back to us immediately. We will follow it up for you. Thank you very much for your understanding and patience.
For tracking information, please visit: http://auspost.com.au/track/ or contact 13 11 18.
- Tracking shows delivered
Your order was dispatched on xxxdatexxx via Australia Post with tracking number xxxxxx.
We have tracked your parcel and was able to verify that it was delivered on xxxdatexxx at xxxlocationxxx. We do hope that you already received your item. If that is not the case, please feel free to get back to us so that we can follow it up for you.
For tracking information, please visit: http://auspost.com.au/track/ or contact 13 11 18.
- Delivered but Not Received
(If the status shows "Delivered" on the tracking website, forward POD to customer before forwarding the ticket to “Loss”)
We have coordinated your issue with Australia Post and they have provided the proof of delivery (POD). Please see attachment or link below:
xxxxxxxx Link of POD xxxxxxxxxxx
In this case scenario, please try the following:
• Check with your neighbors or people in your household who may have received the item for you.
• Call your local post office or check with your local post office to see if your parcel is there, we had isolated cases wherein the items are at the post office even though there was record showing delivered, maybe the post office manager signed for you and is waiting for your collection.
• Kindly advise the post office agency that you are asking for 'eParcel' otherwise they would not know which parcel belongs to you.
If you still could not locate the parcel there, please feel free to get back to us, and we will follow this up and further investigate the delivery of the item. Please accept our apology for any inconvenience caused.
- Australia Post (Safe Drop)
If there's no one home and our courier concluded that there's a safe place in the premises for them to leave the parcel, they will leave it there and take a photo as proof that it was delivered safely, which we can download in our end. If there's no safe place, they will leave a card as they would normally do - and take the parcel to a nearby post office for collection.
