NZ Cancel order

Pending/Unpaid:

No worries! We have cancelled your order manually as you have requested. We are looking forward to your future purchases from us!

Paid but not yet Sent:

No worries! We have cancelled your order manually as you have requested. We will process the refund back to your original payment method. Please allow 3-5 business days for the refund to be completed. We are looking forward to your future purchases from us!

Unable to cancel due to being Sent:

Unfortunately, at this stage we are unable to cancel an order once the order has been dispatched. After an order has been processed, data is sent to our warehouse where our automated dispatch process begins and we are unable to interrupt it. We encourage all customers to review their orders before completing their payment to avoid any issues.

However, we do offer 30 Day Money Back Guarantee and if you do not want to keep the product, you can get it returned for an item price refund. Please contact us back should you need the return procedures.

Your item was sent via xxxCOURIERxxx with tracking number xxxxxxxxx. For item tracking, please visit xxxxxxxxxxx or contact the courier on xxxxxxxx. Normally, the delivery takes xxxx business days depending on your area.

Thank you for your kind understanding.