Change address after order sent AU

Australia Post

Thank you for your payment. Unfortunately, your item has been dispatched. We apologize but changes at this stage of the order are impossible. Please note that your item will be sent to the following address:

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Please arrange to pick up the parcel in the above address. We apologize for any inconvenience.

If your parcel is undeliverable, it will be sent back to our warehouse. In this scenario, our technical support team will contact you via email to arrange for a second delivery.

To update your address, please send us an email with your new address before making the payment. Please take note that we cannot process any changes once the payment for an order has been made. Thank you for your understanding.

Your order was sent out on [date] via Australia post with tracking # xxxx.

For tracking information, please visit: http://auspost.com.au/track/ or contact 13 11 18.

Please note that the tracking number will take approximately 2-3 business days to be activated and displayed in the website.

Toll Ipec (Not for EIZ/GOPAK)

Unfortunately, your order was already dispatched via ECOM with tracking number xxxxxxxxxx so we are no longer able to change the shipping address. However, ECOM can redirect your parcel but there may be extra charge applicable, which you are liable. Please contact ECOM at 1300 005 545 and pay the redirection fee directly to them.

Fastway

Upon checking, we found out that your order was already dispatched on xxxdatexxx via Fastway with tracking number xxxx. Since the item was already sent, we are unable to change the shipping address. To redirect your parcel, please visit the link below and fill the forms with the required information.

https://www.fastway.com.au/services/calling-card-left#/Store .