Not affect main function, offer compensation AU

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Compensation for slight damages/scratches/cosmetic damages

Sorry for the issue you encountered. Rest assured that all our items were quality controlled by our suppliers to meet your expectations. This damage might be caused during transit. After further review, these types of damage will not affect the main function of the product. Under such circumstances, we were just wondering if you would like to keep the item should we offer you a partial refund of $xxx via the original payment method.

Please do not hesitate to respond by return email, or if you have any other suggestions, please get back to us immediately so that we will be able to process your case accordingly. Thank you.



Compensation for a defect or quality issue of an item which will not affect the main function or safety of the product

Sorry for the issue you encountered. Rest assured that all our items were quality controlled by our suppliers to meet your expectations. After further review, these types of issues will not affect the main function of the product. Under such circumstances, we were just wondering if you would like to keep the item should we offer you a partial refund of $xxx via the original payment method.

Please do not hesitate to respond by return email, or if you have any other suggestions, please get back to us immediately so that we will be able to process your case accordingly. Thank you.

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