Package damage AU

Please accept our apologies for the damage. On occasions and for a variety of reasons, some packaging could be damaged during transit which is outside of our control. With over thousands of items handled daily, it is not possible to track the movement of ordinary individual parcels/cartons as they travel through the postal network. Also, please understand that the product packaging is not covered under warranty. Rest assured we are closely working with our couriers to avoid same damages as much as possible. Kindly check the status of the actual item. In case the product was damaged due to this issue, please don’t hesitate to contact us for further assistance.