Ask for more details / proof AU

From crazysales
Revision as of 09:51, 22 August 2021 by Admin (Talk | contribs)

(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search

Crazysales

  • Ask for photo/video
We apologize for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward some information to our technical department for checking and confirmation. It would be much appreciated if you could provide some photos/video that would show more details regarding your concern with your item.
Once we receive this information, we will be able to correctly assess the problem and make appropriate arrangements to rectify your concern without delay.


  • Ask for photos via imgbb.com

We apologise for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward a photos to our technical department for checking and confirmation. Kindly upload the photos to this website imgbb.com and provide us the link after uploading so that we can see the photos on our end. To upload the photos, simply grab your smartphone and follow the steps below:
- Go to https://imgbb.com/
- Click ‘Upload’
- You can then find the photo you want to upload

Whilst uploading, a link will appear on the screen with the link of the photo at the end, for example https://ibb.co/1c2b3a1. Ensure you allow time for the photo to upload fully.

Kindly reply to this email with the photo link and we will check the issue as soon as possible. Thank you for your help and cooperation.


  • Ask for video via streamable.com

We apologise for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward a video to our technical department for checking and confirmation. Kindly upload the video to this website streamable.com and provide us the link after uploading so that we can see the video on our end. To upload the video, simply grab your smartphone and follow the steps below:
- Go to https://streamable.com/
- Click ‘Upload a video’
- You can then shoot a video / or upload one previously taken

Whilst uploading, a link will appear on the screen with 4-5 digits at the end, for example streamable.com/123ab. Ensure you allow time for the video to upload fully.

Kindly reply to this email with the 5-digit code and we will check the issue as soon as possible. Thank you for your help and cooperation.


eBay Oz-Auction

  • Ask for photos (Oz-Auction)
We apologize for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward some information to our technical department for checking and confirmation. It would be much appreciated if you could provide some photos that would show more details regarding your concern with your item.
Once we receive this information, we will be able to correctly assess the problem and make appropriate arrangements to rectify your concern without delay.
  • Ask for video (Oz-Auction)
We apologize for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward some information to our technical department for checking and confirmation. It would be much appreciated if you could provide a short video that would show more details regarding your concern with your item. Once we receive this information, we will be able to correctly assess the problem and make appropriate arrangements to rectify your concern without delay.
Please send your video to "ozauction AT gmail DOT com" using your personal email. Also, kindly write down "Order XXXXX" as reference in the email subject so that we can receive your attachment in time.
Thanks again for your understanding and cooperation.




Video for items supplied by Mills International Trading

We apologise for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward a short video to our technical department for checking and confirmation. Kindly upload the video to this website streamable.com and provide us the 5-digit code so that we can see the video on our end. Just follow the steps on how to upload the video below:

Simply grab your smartphone and follow these steps:
- Go to https://streamable.com/
- Click 'Upload a video'
- You can then shoot a video / or upload one previously taken

Whilst uploading, a link will appear on the screen with 4-5 digits at the end, for example streamable.com/123ab. Ensure you allow time for the video to upload fully.

Kindly reply to this email with the 5-digit code and we will check the issue as soon as possible. Thank you for your help and cooperation.



Rebuttal if customer does not provide proof (for Vincent Fang's items only)

We understand and apologize for the inconvenience this may have caused you. Please understand that the photo/video we are requesting is a requirement by our supplier for issue recognition and warranty claims. We do not mean to make it more difficult on your end, however, if there is no proof of the issue presented, we are unable to claim warranty for refund or replacement. Your understanding and cooperation is appreciated at this point. Rest assured that we will exhaust all possible resources to resolve the case to your satisfaction. Thank you for your help.

Retrieved from "http://ph-wiki.crazysales.com.au/mediawiki/index.php?title=Ask_for_more_details_/_proof_AU&oldid=8603"