Not Affecting Main Function NZ

Dear

Good day. We hope all is well.

Please accept our sincerest apologies for any inconvenience it has caused you. Just wondering if you are willing to keep the item if you consider the issue may not affect the main function should we offer you a partial refund of $XXX so you do not need to send back the item to us. It will save you time and effort as well.

Kindly advise if you are happy with this option so that we can help to settle down this issue in a timely manner. Thank you.

Kind regards,

xxxx

Customer Service Representative