Wrong item NZ

Ask for photos

We apologize for what may have been an error incurred from our dispatch centre. We will perform a review of our delivery system and make sure that this instance will not happen again. To confirm that a wrong item has been sent to you and to provide better assistance, please provide us a photo of the following:

• Item received
• Model number shown on the box
• Package with postal label on it

We appreciate your understanding and hope we can work together to correct our mistake to your satisfaction.

Keeping the wrong item

We apologize for what may have been an error incurred from our dispatch center. We will perform a review of our delivery system and make sure that this instance will not happen again.

We have found out that the item you got is "itemxxx", of which the link of the item page is:

xxxxxxxxxxxxxx

If the product you received interests you, we will be happy to quote a special discounted price of $xxxx so you don’t have to send it back.

You may pay the incorrect item via bank

Please make the payment of ($xxxx) to our ANZ bank account:

Zeaway Limited 01-0129-0254140-00

Please leave order ID (xxxx) as your payment reference.

Namely, you will be having the item "xxxx" at a special price. If you are happy to take the offer, please forward us the screenshot of the payment so that we will be able to check with the accounting team if it was received. Once we confirm the payment, we will send the correct item out. Thank you.

However, if you are not willing to keep the item, we will be collecting the incorrect item received, and once collected, we will send the correct item to you. Please note that the return cost will be shouldered by us. Should you want to return please let us know so we can provide the return procedures.

We look forward to hearing you soon and let us know which option you prefer to accept.