Kayako Ticket/Issue Types
| TYPE | CONCERNS |
|---|---|
| ACCOUNT ISSUE | - Login Issue - Payment Issue |
| CANCEL ORDER | - Cancel Order |
| CHANGE OF MIND | - Eligible cases based on T&C's |
| COURIER/DELIVERY | - Courier Complaints - Loss (Under Investigation and Confirmed L.I.T. |
| DAMAGED ON ARRIVAL | - Within 14 Day Rule - Damaged in Transit |
| FAULTY | - Non-functional item |
| SAFETY HAZARD | - Sharp edged objects - Electrical issues |
| NOT AS DESCRIBED | - Wrong information on website / Listing - Incorrect Manual information |
| MISSING PARTS | - Missing/Incorrect parts in the package |
| MORE TO PAY | - Customer agreed to pay redelivery fees for RTS item |
| NEWSLETTER/PROMOTION | - Ads, Newsletters, Promotions, Spam emails |
| OUT OF WARRANTY | - Out of the warranty period |
| INQUIRY | - Product Inquiries - Postage Inquiries |
| QUALITY ISSUE | - Functional Items (Compensation) - With Cosmetic damages (scratch, minor dents, not affecting main function) |
| OTHERS | - No Orders - Not Item Related |
| SALES | - Closed Sales (Paid Only) |
| SYSTEM EVENTS | - For SE Team concerns - Address/Contact Number Request |
| FEEDBACK | - Website Feedback - Item Feedback |
| WAREHOUSE | - Wrong item sent - Did not send |
| POLICY | - COM claims beyond 30 Day period - DOA claims beyond 14 Day Rule |
| LEAD | - Potential Sales (No Payment) - Pending Sales (pending/cancelled orders) |
| TASK | - For Kayako System Use Only |
