Kayako Ticket/Issue Types

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TYPE CONCERNS
ACCOUNT ISSUE - Login Issue

- Payment Issue
- Change of Email Address
- Change of Shipping Details
- Order Status
- Address Issue
- Newsletter Subscription

CANCEL ORDER - Cancel Order
CHANGE OF MIND - Eligible cases based on T&C's
COURIER/DELIVERY - Courier Complaints

- Loss (Under Investigation and Confirmed L.I.T.
- Tracking Info / ETA
- International Registered Post
- Kitting/Partial Delivery

DAMAGED ON ARRIVAL - Within 14 Day Rule

- Damaged in Transit

FAULTY - Non-functional item
SAFETY HAZARD - Sharp edged objects

- Electrical issues
- Smoke
- Explosion
- Fire
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