RMA Reasons
From crazysales
| CASE | REASON | TICKET/ISSUE TYPE |
|---|---|---|
| Incorrect part/accessory (such as wrong size, different design of remote). | OTHERS| | |
| If warehouse failed to send a parcel. | OTHERS | |
| If parts are missing due to damaged packaging. | OTHERS | |
| If customer lost or damaged the part while assembling the item. | OTHERS | |
| Listing error, delivery issues, not as described, special discount. | OTHERS | |
| Cancelled order, out of stock, non-deliverable. | OTHERS | |
| If the box is undamaged and unopened upon delivery but part/s are missing upon opening. | PART MISSING | |
| If the item arrived damaged due to delivery process. | DOA / DAMAGED | |
| If the part arrived damaged due to delivery process. | DOA / DAMAGED | |
| If the item is not functioning or stopped working. | FAULTY | |
| If a defect or damage occurred while the item is being used based on instruction or correct procedures. | FAULTY | |
| If courier lost the item or parcel. | LOST | |
| If warehouse sent the item but courier cannot locate or has no scan of the package. | LOST | |
| If warehouse sent wrong item or wrong parcel. | WRONG ITEM SENT |
NOTE: The above cases apply when recording/requesting for refund or replacement. The correct reason must be chosen at all time.
