Bestdeals - 30 Day Change of Mind Policy

Hi xxx,

Good day. We hope all is well.

We understand that you want to return your item. Online shopping sometimes means you don't get exactly what you had in mind. That is why we encourage all customers to review their orders before completing the checkout to avoid any disappointments. Since we have the 30 Change of Mind Policy, you can return the item at your cost and we will be more than willing to refund the purchase price back to you via the original payment method. Delivery and handling fees are not included in the refund since these are not refundable. Kindly send the item back in its original packaging to the address below:

Zeaway Limited 8 Hautu Dr, Wiri, Auckland 2104

IMPORTANT: Please do not forget to write your order number "xxxxxxxx" on a piece of paper and include it in the parcel. Please be reminded that our warehouse is located in a commercial area and we may not be able to receive returned parcels sent by NZ post. Therefore, we suggest that the item should be returned by a courier. Thank you for your understanding.

Kindly provide us your return tracking number so that we can immediately locate the whereabouts of your parcel.

Once we receive the item in good condition, we will process the refund of $xxxx back to you via the original payment method.

NOTE: Please be advised that we cannot facilitate customers returning the item directly to our warehouse for your own security and there will be no available staff that can accommodate you. Thank you for your understanding and patience.

Kind Regards,

Customer Service