VOICE UPDATES

***SCHEDULE***

ALL Voice agents: 5:00 am to 2:00 pm

***AU ASSIGNED TASK***

***KEY CUSTOMER SERVICE SKILLS***

1. Patience – Do not interrupt the customer
2. Active Listening – attentiveness
3. Build Rapport – engage with your customers
4. Positive Scripting – respond with positive statements/words
5. Resourceful – use all tools to review and check account
6. Empathy - understand and share the feelings with the customer
7. Extra Mile – provide info needed without customer’s request

***SALES STRATEGIES***

***QA Tracking***

FEBRUARY WEEK 4