Delay Pick Up on Tracking UBI NZ

Dear Customer,

Good Day!

We are sorry to inform you that your parcel got stuck at the customs depot due to the ongoing pandemic and was just dispatched on XXX via International Registered Post with consignment number XXX.

To track the delivery, please visit http://smartparcel.gotoubi.com/ Normally, the delivery takes 7-15 working days depending on your location since it will be coming directly from our supplier's warehouse overseas.

We apologize again for the delay in the delivery. We know that you are expecting to receive the parcels as soon as possible and we are doing our best to speed up the delivery. We can assure you that the parcels for your order were dispatched from our warehouse. We are just asking for your understanding and extended patience because due to this pandemic Covid19 there are major adjustments that need to be done and changes that need to be followed especially on the logistics of the courier. The couriers are experiencing delays due to limited flights and increased parcel volumes. They need to disinfect the item as well before proceeding with the delivery. If you still do not receive the item by XXX, you may contact us back and we would be more than willing to follow it up for you. Thank you for understanding and patience.

Should you have any further please do not hesitate to contact us.

Best Regards,

XXX

Customer Service Representative