NZauction - 30 Day Money Back

Hi XXXX,

Good day. We hope all is well.

We are really sorry to hear that you are not happy with the item. Since we have the 30-day money-back guarantee, we would be more than willing to refund the purchase price back to you but not including the shipping and handling fee since these are not refundable. Kindly send the item back in its original packaging to:

Zeaway Limited 8 Hautu Dr, Wiri, Auckland 2104

Do not forget to write the reference number "XXXX" on a piece of paper and include it in the parcel. Please be reminded that our warehouse is located in a commercial area and we may not be able to receive returned parcels sent by NZ post. Therefore we suggest that the item should be returned by a courier. Thank you for your understanding. Kindly provide us the return tracking number as well so we can keep track of the delivery.

Once we have received the item in good condition, we will process the refund of $XXXX back to you via the original payment method.

For more information about our 30-day money-back guarantee, please visit: http://www.trademe.co.nz/stores/nzauction/returns

Kindly keep us informed after the item has been posted back to us.

NOTE: Please be advised that we cannot facilitate customers returning the item directly to our warehouse for your own security and there will be no available staff that can accommodate you. Thank you for understanding and patience.

Kind Regards,

Customer Service Representative