PRESALE DELAYED

Hi xxxcustomerxxx,

Good day! Thank you for purchasing the item "xxitemxx".

During the time of your purchase, this item was advertised as presale product which should be dispatched on/before xxxdatexxx.

Unfortunately, the items have just arrived this week, not yet unloaded from the container van and were not yet checked.

The items will be dispatched within xxxx business days or on/before xxxdatexxx.

We would like to know if you are willing to wait so that we can still send your order on xxxdatexxx.

Please note that the delivery to your area will take another xxx business days.

Thank you for your kind understanding and consideration.

Looking forward to hearing from you soon.

Best Regards,

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Hi xxx,

Good day! Thank you for purchasing the item "xxxx".

During the time of your purchase, this item was advertised as presale product which should be dispatched on/before xxx.

Unfortunately, the new stock has arrived late and our team has not yet unloaded them from the container van and we need some more days for them to be checked, sorted and labeled.

The items will be dispatched on xxxx onward.

We would like to know if you are willing to wait so that we can still send your order on 17.12.2019.

Please note that the delivery to your area will take another xxx business days.

Thank you for your kind understanding and consideration.

Looking forward to hearing from you soon.

Best Regards,