Change of mind -Vincent Fang Items
Requesting for photos in the initial email
We understand that you wish to return your order for a refund due to change of mind (xxxinsert exact reasonxxx). Please note that under our return policy for 30 day change of mind at https://www.crazysales.com.au/article/30DayChangeMind?loadType=true
• Item to be returned must be in their original re-saleable condition with all tags and packaging (ready to be put back on the shelf).
• The item/s are NOT opened, used, worn or damaged.
• The refund amount will not include delivery costs. If the item was delivered for free, delivery cost will be deducted.
• Handling fees will apply at 20% of the purchase price.
• The return of the item is the responsibility of the buyer.
In this case, our supplier's technical team will require photos to check if the item is eligible for return. Please send us photos of the item showing that it is still in its original packaging.
Once we receive the photos, we will forward them to our supplier for approval. Thank you for your cooperation.
If photos are already provided in the initial email
We understand that you wish to return your order for a refund due to change of mind (xxxinsert exact reasonxxx). Please note that under our return policy for 30 day change of mind at https://www.crazysales.com.au/article/30DayChangeMind?loadType=true
• Item to be returned must be in their original re-saleable condition with all tags and packaging (ready to be put back on the shelf).
• The item/s are NOT opened, used, worn or damaged.
• The refund amount will not include delivery costs. If the item was delivered for free, delivery cost will be deducted.
• Handling fees will apply at 20% of the purchase price.
• The return of the item is the responsibility of the buyer.
Please be informed that we already forwarded your request to our supplier's technical team for checking and approval. In case they need additional information, we will let you know. Please allow us 3-5 business days to work on this. An update will be provided to you as soon as we receive one. Thank you for your patience.
Reply before forwarding the the request to supplier
Thank you for providing us the photos requested. Please be informed that we already forwarded your request to our supplier's technical team for checking and approval. In case they need additional information, we will let you know. Please allow us 3-5 business days to work on this. An update will be provided to you as soon as we receive one. Thank you for your patience.
