Why need photos/videos
From crazysales
Revision as of 18:22, 1 August 2019 by 103.247.38.250 (Talk)
Pictures/videos will be used by our technical team to assess the issue with your product and since the item(s) is not available physically. Our technical team will work with our manufacturers to review your photos/videos and provide you with a resolution for this issue.
We hope you could understand that the photo / videos will show us the issue that you are encountering. This will help us to process the claim and to resolve your issue the soonest. This would also be used for your warranty claim (just a short video that will show the item is faulty).
6/15 - Edited by ECT
