Out of Warranty (NZ)
NO PHOTOS / VIDEO:
We are so sorry to hear that you encountered an issue with our product. Unfortunately, we are unable offer a refund or replacement of your unit because, as you know, the warranty of this item has already expired.
Naturally, we are never pleased to know that one of our products has malfunctioned, regardless of whether or not the warranty has expired, because our goal is always to provide full satisfaction to all of our customers and because we stand behind the quality and reliability of all of our products.
Because we do understand your frustration and we value your continued patronage, we might offer you option/s depending on the status of your item. In order for us to assess the issue, we need to forward some information to our technical department for checking and confirmation. It would be much appreciated if you could provide some photos and/or a short video that would show more details regarding your concern with your item. Once we receive this information, we will be able to correctly assess the problem find possible options for you. Your cooperation will be much appreciated.
WITH PHOTOS / VIDEO - Based on the status of the item, select appropriate template options below:
- Option 1 (If parts are available and part replacement can fix the issue)
We are so sorry to hear that you encountered an issue with our product. Unfortunately, we are unable offer a refund or replacement of your unit because, as you know, the warranty of this item has already expired.
Naturally, we are never pleased to know that one of our products has malfunctioned, regardless of whether or not the warranty has expired, because our goal is always to provide full satisfaction to all of our customers and because we stand behind the quality and reliability of all of our products.
Because we do understand your frustration and we value your continued patronage, we have been authorized to provide you a quote of $XXXX so we can send you the parts needed to have your item up and running again which includes shipping. Kindly let us know if you would want to proceed with this option so that we can provide you with the steps on how to process your payment and so we can arrange the shipment of the parts as soon as possible.
- Option 2 (If parts NOT available and item is Discontinued, offer similar item)
We are so sorry to hear that you encountered an issue with our product. Unfortunately, we are unable offer a refund or replacement of your unit because, as you know, the warranty of this item has already expired.
Naturally, we are never pleased to know that one of our products has malfunctioned, regardless of whether or not the warranty has expired, because our goal is always to provide full satisfaction to all of our customers and because we stand behind the quality and reliability of all of our products.
Also we regret to inform you that this item was already discontinued and we are unable to find parts to sell to you. However, because we do understand your frustration and we value your continued patronage, we have been authorized to provide you a special discounted price of $XXXX for a similar item we are selling. You can check the item through following this link XXXXXXXXXXXXX.
Kindly let us know if you would want to proceed with this option so that we can provide you with the steps on how to get this item on a special discounted price.
- Option 3 (If the item is still in stock, offer same item with special discount)
We are so sorry to hear that you encountered an issue with our product. Unfortunately, we are unable offer a refund or replacement of your unit because, as you know, the warranty of this item has already expired.
Naturally, we are never pleased to know that one of our products has malfunctioned, regardless of whether or not the warranty has expired, because our goal is always to provide full satisfaction to all of our customers and because we stand behind the quality and reliability of all of our products.
Because we do understand your frustration and we value your continued patronage, we have been authorized to offer you a special discounted price of $XXXX for a replacement unit. Kindly let us know if you would want to proceed with this option so that we can provide you with the steps on how to process your payment and so we can arrange the shipment of the replacement unit as soon as possible.
