Local Items Guide

Note:

• Please note that "DAMAGED ON ARRIVAL/DOA" refers to the item damaged by the courier during the delivery process.
• Items that are damaged during assembly or while in use do not belong to DOA cases for this guide.

A - Item comes directly from supplier's warehouse using their own shipping label
B - Item comes from Crazysales Warehouse
C - Item comes directly from supplier's warehouse but using our shipping label

OUT OF ETA/LOSS:

• A - Assign ticket to Hazel
• B - Follow standard procedures
• C - Follow standard procedures for investigation only. Ask Hazel first for replacement/refund due to Lost item

DAMAGED ON ARRIVAL/DOA:

• A - Assign ticket to Hazel
• B - Follow standard procedures
• C - Assign ticket to Hazel

FAULTY/DAMAGED UPON ASSEMBLY OR USE:

• A - Assign ticket to Hazel
• B - Assign ticket to Hazel
• C - Assign ticket to Hazel

CHANGE OF MIND:

• A - Assign ticket to Hazel
• B - Follow standard procedures except for:

1. Mills International Trading items

2. Silver Eagle items

• C - Assign ticket to Hazel but follow standard procedures for JHS8 aircons and all items supplied by Princess Trade.

REQUEST TO CANCEL ORDER AFTER LABEL PRINTED:

• A - Ask Hazel if still possible to cancel. if not, do not ask buyer to refuse parcel. Will need to provide COM return procedures from supplier.
• B - Ask warehouse team if still possible to cancel. If not, ask buyer to refuse parcel or provide standard COM return procedures.
• C - Ask Hazel if still possible to cancel. if not, do not ask buyer to refuse parcel. Will need to provide COM return procedures from supplier. Follow standard procedures for JHS8 aircons and all items supplied by Princess Trade.

MISSING PARTS:

• A - Assign ticket to Hazel
• B - Ask Hazel first if we can send parts from AU Warehouse
• C - Assign ticket to Hazel

WRONG ITEM:

• A - Assign ticket to Hazel
• B - Follow standard procedures
• C - Assign ticket to Hazel