QUALITY UPDATES

14/SEP/2017

New process for TIG returns

• Please go to http://ph-wiki.crazysales.com.au/mediawiki/index.php?title=TIG_Return_(Arranging_pick_up)

New templates for TIG returns:

• For replacement: http://ph-wiki.crazysales.com.au/mediawiki/index.php?title=New_Template-_TIG_returns_(for_replacement)
• For refund: http://ph-wiki.crazysales.com.au/mediawiki/index.php?title=New_Template-_TIG_returns_(for_refund)

11/SEP/2017

• Starting today, the agents of CSPH are required to log notes in the Kayako with the ORDER ID and SKU. The format should be:

ORDER ID: xxxxxxxxx

SKU: xxxxxxxxx

24/MAY/2016

• Starting today, eBay postage calculator also includes a drop down option for suburb which should be chosen to get the exact postage fee. For postage inquiries, the email template should include this.

08/JUL/2016

• Customer service representatives are required to choose the correct TYPE (type of customer's issue/concern) in Kayako emails. Incorrect choices of types will be marked down in their QA scores related to Tools from 11-Jul-2016 onwards.

10/FEB/2016

• As the ebay messaging upgraded it's feature, we don't need to ask the customer to send the photo/s to ozauction@gmail.com just ask customer to directly send the photo/s via ebay messaging.