TEAM DAILY UPDATES

Sep 12, 2017

Fastway contact numbers for each depot:

• Perth - 08 9360 9400
• Adelaide - 08 8345 2300
• Brisbane - 07 3868 1144
• Toowoomba - 07 4634 1655
• Canberra - 02 6260 1719
• Wide Bay - 07 4151 6777
• Mackay - 07 4952 4924
• Newcastle - 02 4967 3944
• Townsville - 07 4728 7399
• Central Coast - 02 4388 2500
• Melbourne - 03-9320-8100

July 27, 2017

eBay Checkout Codes

• For all those who are handling eBay Oz-Auction queue, please check the code's information at https://docs.google.com/spreadsheets/d/11EL6N6Xp_jO15lVRYpYeWgODos1c3DxBXzens2CZ_8Y/edit#gid=162598629
• The sheet provides the code, promo period and Terms and Conditions (T&C's)
• Wendy will update this form from time to time, so if you have queries about the codes, please check the sheet first before asking Wendy if needed.

$20 off w/ code of THANKYOU20

• Get $20 off using the code of THANKYOU20 at checkout page when you spend $100 or more on all categories. Limit of 1 transaction per person. This offer ends at 23.59 (AEST) on 10 Aug. 2017 (“Offer Period”). For FULL TERMS and CONDITIONS, please see http://pages2.ebay.com.au/Buyer_coupons/thankyou

July 23, 2017

10% Off with code PLENTY has already expired at 23.59 (AEST) on 23 July 2017

T&C's: http://pages2.ebay.com.au/Buyer_coupons/plenty

July 20, 2017

SKU: HM-H03

For customers requesting parts for [HM-H03] Genki Hydraulic Exercise Rowing Machine, please provide first the updated manual in this link >> https://drive.google.com/file/d/0B2zSZOvyfymJdTF4WVNUSENIVUJGTElIY1BFaTB4OThqd0Fn/view?usp=sharing

June 29, 2017

Get 10% off using the code of COZZIE at checkout page when you spend $30 or more on selected categories. Full T&Cs available. This offer ends at 23.59 (AEST) on 12 Jul. 2017 (“Offer Period”). For TERMS and CONDITIONS, please see http://pages2.ebay.com.au/Buyer_coupons/domestic?rmvSB=true

June 27, 2017

NEW PASSWORD FOR AUSTPOST POD:

crazy2

June 23, 2017

If you will receive complaint for items below:

TB80-SB

TB80-DM

TB80-DWN

TB80-SW

TB80-DW

There's no need to ask for proof, just provide return for refund instructions.

PS: Please do not offer replacement.

June 20, 2017

For HQB and GZDS items marked with courier International Registered Post but the tracking number only consists of 12-digit number like 555105132105, the correct courier is DPEX. The tracking website is https://www.dpex.com/Tools-And-Applications/Track-And-Trace

For template, please click here.

June 16, 2017

Get $20 off when you spend $100 or more. Two transactions per person, up to a maximum of 10 items per transaction. Full T&Cs available. This offer commences at 10.00 (AEST) on 16 June 2017 and ends at 23.59 (AEST) on 22 June 2017 (“Offer Period”). For TERMS and CONDITIONS, please see http://pages2.ebay.com.au/Buyer_coupons/count20

June 16, 2017

Australia Post Update

"DELIVERED VIA safe drop"

If there's no one home and courier concluded that there's a safe place in the premises for them to leave parcel, they will leave it there and take a photo as proof that it was delivered safely which we can download in the SAP Event Management https://eparceltrack.auspost.com.au/external/webui?sap-system-login-basic_auth=X&sap-client=031&sap-language=EN#... . If there's no safe place, they will leave a card as they would normally do - and take the parcel to a nearby post office for collection. So please give these possibilities if a customer will ask what will happen if there's no one to receive parcel.

June 14, 2017

Please be informed that we have put all processing orders of these SKU's to "On hold", please DO NOT change the status of these "On hold" orders.

Affected SKU:

• TB80-SB
• TB80-DM
• TB80-DWN
• TB80-SW
• TB80-DW

June 13, 2017

Extra 10% off eBay: Redemption code: CLAP10. This offer commences at 10.00 (AEST) on 12 June 2017 and ends at 23.59 (AEST) on 15 June 2017 (“Offer Period”).

TERMS AND CONDITIONS: http://pages2.ebay.com.au/Buyer_coupons/clap10

June 13, 2017

For SKU XJ-I-01 / PID: 1247

If customer reports missing parts #31, #7, #9, and #17, please inform cx that these parts are not missing. According to Stephen and Jenny, it has been assembled like the photo above, just refer to the listing photo, our item has come like this for couple of years and supplier did not update their manual. They simplified the design so those parts no longer exist.

SAMPLE TEMPLATE: After we have escalated the issue to our supplier, they have informed us that these parts are actually not missing. According to them, they have simplified the design of the product but failed to update the assembly manual. These parts no longer exist in the new design so there are no missing parts in your item. Please refer to the photos on our listing page or to the one attached on this email. The photo shows that these parts were already assembled as you received. Please disregard the manual when it comes to assembling these parts. Thank you!

June 1, 2017

Code C5OZ has expired. Orders with this code can be placed before 3:30pm today 1 of June 20% off the purchase price (excluding postage). Check with CODE of 'CRACKA20' at OZ- AUCTION ebay store. This offer commences at 16:00 (AEST) on 1 of June 2017 and ends at 23:59 (AEST) on 11 of June 2017 ("Offer Period"). For Terms and Conditions, please see (pages2.ebay.com.au/Buyer_coupons/cracka20)

May 24, 2017

For SKU SPSTL15001 / PID 57099

If the new tiller is not starting, as per Keyya, there maybe 2 problems:

1. The carburetor may be clogged. Suggest to cx unscrew the screws to check whether there's fuel or oil drip. If no oil or fuel drop out, we can confirm the problem of the carburetor. For the screws mentioned, pls refer to this picture; https://drive.google.com/file/d/0B1kKBDf8-oO2b1o1c1ZjRXp5SkE/view?usp=sharing

2. If the carburetor has no problem, then maybe cx adds too much or too less oil and the cultivator will start its automatic protection function. The oil should be about 550ML. If cx finds it quite difficult to empty the oil, suggest to cx to stop the automatic protection function. Normally it should look like this: https://drive.google.com/file/d/0B1kKBDf8-oO2YnB3R0x0bWN4LUk/view?usp=sharing To stop the automatic protection function, disconnect them like the picture: https://drive.google.com/file/d/0B1kKBDf8-oO2SHRJSVgzYWxfYVE/view?usp=sharing

May 04, 2017

5% off code of 'C5AUS' has already ended

It was reported today by Wendy that the 5% off code of 'C5AUS' has already ended. The icons on the listing page will be updated tomorrow (May 045,2017).

May 02, 2017

For Resend Order which cx need to pay:

1. Whole Item Resend or Kitting part, please add Manual Payment after it has been created. Please select the Correct payment method.

For related process, please click here.

2. Spare Part Resend, please record the sales log here.

Mar 28, 2017

AUSTPOST POD NEW PASSWORD

crazy1

March 3, 2017

eBay change of mind case

Please stick with old procedure

Feb 23, 2017

10% Discount Code CAU10 was changed to C10AU

The eBay promotional code CAU10 was changed to C10AU. If you receive complaints about invalid code, please advise customers to use C10AU upon check out.

Feb 08, 2017

For SKU: BCF-06Y / BCF-06W / BCF-07R / BCF-07B (Genki 4th DIY Ultra Slim Vibration Machine Platform)

If buyer is asking how to remove the glue, please use this template:

How to remove the glue

Jan 30, 2017

Stock Issues

Jan 20, 2017

For customers asking if Crazysales and Oz-auction are the same company, please tell customer:

"Crazysales and Oz-auction are two different stores but we are under the same management."

Jan 20, 2017

For refund concerns for Credit Cards, new contact person is Patricia Lim or Annie Xu

Jan 20, 2017

Refund Issue

Jan 12, 2017

SKU: BCF-06Y / BCF-06W / BCF-07R / BCF-07B (Genki 4th DIY Ultra Slim Vibration Machine Platform)

Been receiving calls and email complaints from some customers saying that this item is leaking something and has a sticky substance/or melting something.

As per Suzy, it's an environmental glue, supplier put too much glue on it that caused the issue. Issue has been raised to supplier.

We can offer crazy points or partial refund as compensation.

If function is affected, return for replacement.

Record all issues and forward to Hazel so we can claim refund from Supplier.

Jan 09, 2017

SKU: SRB-50L / SRB-58L / SRB-68L

If a customer is complaining for the item being blue in color, inform cx that item comes with a protective covering to prevent item from scratches which needs to be removed (peel off carefully).

Dec 10, 2016

For TIG status that says "TAILGATE REQUIRED", please tell this to your customer:

"Due to the size of your item, a special delivery vehicle with a tailgate is required (tailgate truck is a truck which has a little elevator at the back that they can load the item onto and can move it up and down without the drivers having to physically lift it). With these deliveries, the trucks have to be booked in advance by the courier once they receive the item and sort it for delivery and they may not be able to have a vehicle available immediately for the delivery."

Dec 7, 2016

For unsubscribed emails, please also inform Chara Xu to unsubscribe the email address after adding it at https://admin.crazysales.com.au/admin.php?dpt=custord&sub=subscribers.

Nov 22, 2016

Ghost Spiel (for Phone Support)

"I'm sorry I am unable to hear you. If you can hear me, please ring us back. Thank you."

Nov 11, 2016

Regarding Vincent Fang or Yin's items:

A. If an order is out of stock but will be restocked after a number of days, ask customer if he is willing to wait.

1.If the buyer agrees to wait, inform Lilian or Annie after putting notes in the backend.

2.If the buyer wants to cancel the order for refund, inform Lilian or Annie.

B. If the order is already cancelled due to item is out of stock but after sometimes was restocked and buyer wants to process the order

again, please inform Lilian or Annie. If the payment is already refunded, please advise customer to place a new order.

Oct 26, 2016

Immediately notify Vincent Fang if any Legal Notice email is received regarding a listing violation such as Intellectual property infringement, Copyright and Trademark Violation, and other issues related. Please see below:

Ticket ID: EYH-862-79680 "URGENT: Intellectual property infringement, misleading and deceptive conduct and passing off [CU-Legal.FID1761121]"

Ticket ID: WYW-270-39468 "Notice of Copyright and Trademark Violation concerning "http://m.crazysales.com.au/online-training-fitness-band-for-body-shaping-top-exercise-straps-117585.html" - Fitness Anywhere LLC (TRX)"

PS: Please do not reply unless you were told to do so. Just do what Vincent tells you to do.

Oct 20, 2016

OZ-AUCTION

How to request total from seller

To add an item to your cart, click the Add to cart button in the listing. Then you can request the shipping amount from us(seller) by placing your pointer over the item and selecting request total from seller.

Oct 19, 2016

eBay emails

No need to quote emails when replying.

Oct 10, 2016

Click and Collect orders

• Orders with shipping address starting with CnC are click and collect orders.
  
• The shipping address must include the necessary details such as buyer's name, eCP and correct address on the parcel's label.
  
• Attaching an eCP to a parcel is very helpful when Click & Collect Team are tracking specific transactions if needs arises, if it is removed, the staff will be having trouble scanning the parcel in due to the barcode was unrecognised by the system and the alternative way supposed to be is to input the eCP so that it can be scanned in successfully and the buyer will be able to get a collection code.

September 7, 2016

A new Credit Card payment gateway was updated today called as Ayden.

1. Only Apply to PC end

. Only apply to new customer with orders ≤ $150

3. Has better fraud protection system

Click HERE for refund request steps.

August 04, 2016

Common issue for SKU PMTL520-1 - holes don't line up. Please advise customer first to follow the steps shown in the link below before sending replacement (parts).

https://drive.google.com/drive/u/0/folders/0ByF6iq0GfRycMTZ1bzlkWjE0VGc

August, 03, 2016

REG RE STOCKING FEE (ANNIE ITEMS- CHANGE OF MIND)

Actually, it is a RETURN FEE.We should say that it is a RETURN FEE, not a RE STOCKING FEE.

The customer can look for other couriers and pay for return postage, but we believe this way will cost them more than the restocking fee(return label provided by a supplier);Besides,according to change of mind policy, only item price refund(via crazy points) is provided, right? Thus,no refund for original postage.

August, 01, 2016

SP2-320607 (Solar Power Fountain Outdoor Pond Pool Water Pump ) As per Linda, the correct WATTS of this item is 2W :)

VIEW OLDER UPDATES