How To Check Order Status UK

1. Get the Order ID or Buyer ID or Full Name or Phone Number, or Email address

2. Go to the Backend

3. Search for order using any information from step 1

NOTE: In some cases, our backend is not reliable because sometimes it is not updated. To make sure you provide a correct order status to the customer follow the steps below:

1. For drop-ship items (SKU starts with DS), check with Cathy Wu
2. For non drop-ship items, check order status in WINIT:

a. Copy the dispatch order number (not our Order ID)

b. Go to WINIT

c. Search for the "Order number" using the copied dispatch order.

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Editor/s:

Willy Balanoyos