HOW TO PROCESS AN RA resend order

• After creating an RA resend order in RMAgent, the order status remains Pending:
  

• There is no option to select Processing to change the order status:
  

• The postage fee must be fixed first in order for the resend order to become processing:
  

A. If buyer does not need to pay for postage fee:
1. To fix the postage fee, mark Fixed and change the postage fee to 0:

2. Provide the Reason and click on Update item information:

3. The resend order will automatically change the status into Processing.

B. If buyer pays for postage fee:
1. Add Manual Payment. Input the Transaction ID at the Transaction Reference' box and click Add Payment.

2. The resend order will automatically change the status into Processing.