HOW TO PROCESS AN RA resend order

• After creating an RA resend order in RMAgent, the order status remains Pending:
  

• There is no option to select Processing to change the order status:
  

• The postage fee must be fixed first in order for the resend order to become processing:
  

A. If buyer does not need to pay for postage fee:
1. To fix the postage fee, mark Fixed and change the postage fee to 0:

2. Provide the Reason and click on Update item information:

3. The resend order will automatically change the status into Processing.

B. If buyer pays for postage fee:
1. Click User Profile.

2. Click Dig into the account.

3. Click Track My Order.

4. Go to Pending and click View on the corresponding order.

5. Change payment type to the payment method used by the customer

6. Click Proceed to Payment, close tab and go back to the order in the Backend.

7. Input the Transaction ID at the Transaction Reference' box and click Add Payment.

8. The resend order will automatically change the status into Processing.