Temu Repayment Issue

• Refunded but Delivered - Confirm with customer:

Hi xxxx,

We hope this message finds you well. Our records show your fully refunded order (PO-xxxx) was recently delivered.

Could you please confirm if you have received it? If so, we would be grateful if you would consider repaying for the order. We are happy to provide a simple payment link if you are willing to proceed.

Thank you for your understanding and cooperation.

Regards,
xxxxx
Customer Service

• Repayment Procedures:

Hi xxx,

Thank you for your confirmation and for your honesty in repaying the amount of $xxxx.

For your convenience, you can make the payment using one of the following methods:

1. Bpay:
Our Biller code is 696732 with the reference "xxxxxx".

2. Bank Transfer:
Bank Name : Commonwealth Bank Australia
Account Name: AUSWAY PACIFIC PTY LTD
BSB Number: 063 171
Account Number: 1093 1119
Reference: xxxxxxx

Please reply to this message with a copy or screenshot of your payment confirmation once completed. This will allow us to quickly reconcile your payment on our end.

Thanks and regards,

xxxxx
Customer Service