Paid Cancled Order/ Paid twice
From crazysales
Event type: Paid Canceled Order/ Paid twice
Detail: Payment received when the order status is processing.
Payment method: Bpay
This system event is usually a result of a second payment made by the customer for the shortfall after a notice has been sent. Please note that the buyer here has paid via Bpay.
This sample shows that the actual paid amount does not match the order total amount:
In this case, we have sent a shortfall notice to the buyer to inform the customer about the status of the order and to ask for payment. Then the buyer paid:
Procedures:
- Just click “Re-Calculate” and the payment will automatically added to the actual paid amount:
- After the payment has been added to the actual paid amount, please make sure to change order status into “Processing”.
- Click on “Finish”.
Editor/s:
Willy Balanoyos; Jane Jian
