On Hold orders

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Hi XXXXX,


Good day! Hope this email finds you well.

We are sorry to inform you that we are unable to process the shipment for the item XXitemXX due to XXissueXX issues. We have contacted you on XXdateXX but unfortunately, did get a response from you. We have noticed that your order has been “on hold” since XXdateXX and have therefore canceled your order and will be refunding you $XXX via your original payment method. Please accept our sincerest apologies for the inconvenience this may have caused.

Many thanks for your kind understanding and patience regarding this matter and we hope that you may find a suitable alternative product from our store to purchase in lieu of your unsuccessful order.

Should you have any inquiries, please feel free to get back to us.


Best Regards!

Customer Service

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