UK Return 1
eBay UK Mostwantedonline Return[edit]
♦ Case 1. Return due to Change of Mind Template
We understand that you do not want to keep the item. Kindly have it packed in a good condition in its original packaging and send it to the address below. Once the item is received and checked, we will issue you a full price refund. Thank you for understanding.
RMA No. XXXXRMANUMBERXXXXX
PO BOX 10363
Coalville Leicestershire
LE67 0EJ
United Kingdom
OR
RMA No. XXXXRMANUMBERXXXXX
C/O Unit 73 Interlink Way West
Bardon Business Park
Bardon Leicestershire
LE67 0EJ
United Kingdom
Please download the form using the following link, print and place it inside the package:
drive.google.com/file/d/0ByF6iq0GfRycX1l4Tkc5N2xFTVU/view?usp=sharing (sample link only)
We strongly suggest that you use your registered mail in order to obtain a receipt with tracking number for both parties to immediately locate the whereabouts of your parcel by using the postal service system. You may coordinate with the courier to confirm if the item has been delivered to our warehouse and let us know about it so that we can give you the full refund immediately. Thank you.
If you have questions and other concerns, please do not hesitate to message us back. Thank you and may you enjoy the rest of your day.
IMPORTANT NOTES:
1. Change "RMA No." and the link.
2. Choose only 1 address based on product size/weight
3. Buyer will shoulder the return postage cost.
4. Edit template accordingly.
♦ Case 2. Return due to Seller Error
Possible Reasons of Return:
1. Listing Error or Not as Described
2. Warehouse Error (such as Wrong or Extra item sent)
3. System Error
Sample Template for Return:
We apologize for the mix up delivery that happened. We will perform a review on our delivery system and make sure that this occurrence will not happen again.
In this case, we have organised with our courier (insert name of courier) to pick up the item from you tomorrow between 8 am - 6 pm. The return address is:
1065061 Return
C/O Unit 73 Interlink Way West
Bardon Business Park
Bardon Leicestershire
LE67 0EJ
Kindly print out the two forms in the links below as you will need this for the collection. Thank you.
Link 1: drive.google.com/file/d/0ByF6iq0GfRycb2ZvcFZrR3d1RkU/view?usp=sharing (sample link only)
Link 2: drive.google.com/file/d/0ByF6iq0GfRycbUtCQTI5SVB0SmM/view?usp=sharing (sample link only)
Your item should arrive at our warehouse in 2-7 business days from the day of the return. If you do not receive your refund after 7 business days since the day you returned it, please message us back so we can follow up the refund for you. As an option, we are happy to give you £xxx partial refund if you consider keeping the item. However if not, please proceed with the return instructions er provided in our previous email.
Should you need further assistance, please feel free to message us back. May you have a wonderful day.
IMPORTANT NOTES:
1. Change the day and time of pick-up.
2. Change the courier.
3. Change the links.
4. Optional: Specify Refund or Replacement.
5. Edit template accordingly.
♦ Change of Mind Return Template:
We understand that you do not want to keep the item. Kindly have it packed in a good condition in its original packaging and send it to the address below. Once the item is received and checked, we will issue you a full price refund. Thank you for understanding.
Return Order# XXXXXX
Recipient: Mark
Address: Aspinall Street. Heywood, Manchester. OL10 4HP
We strongly suggest that you use your registered mail in order to obtain a receipt with tracking number for both parties to immediately locate the whereabouts of your parcel by using the postal service system. You may coordinate with the courier to confirm if the item has been delivered to our supplier and let us know about it so that we can give you the full refund immediately. Thank you.
Should you have further inquiries, please feel free to email us back.
♦ Return Template for Replacement:
We are sorry for the trouble. Our supplier is willing to send a replacement for you once they receive your item. Kindly have your item packed in its original packaging and send it to the address below. Kindly shoulder the return cost first and our supplier will reimburse the amount for you once the item is received. After the item is checked, our supplier will send you the replacement and the delivery will take 10-15 working days. Thank you for your understanding.
Return Order# XXXXXX
Recipient: Mark
Address: Aspinall Street. Heywood, Manchester. OL10 4HP
We strongly suggest that you use your registered mail in order to obtain a receipt with tracking number for both parties to immediately locate the whereabouts of your parcel by using the postal service system. You may coordinate with the courier to confirm if the item has been delivered to our supplier and let us know about it so that we can follow up your case. Thank you.
Should you have further inquiries, please feel free to email us back.
Editor/s:
Willy Balanoyos, Kina Balein
