DEFECTIVE / DAMAGED/ FAULTY ITEMS

It is important to check the proof provided by our customer as to what extent or how damaged the item is. Customer service should review the issue thoroughly to avoid frustrating our customer.

• Damaged when delivered:

We can try to compensate if the damage is cosmetic or does not affect the performance/function of the item. Rep can reply with the format below:

Please accept our sincerest apologies for the issue you encountered. Rest assured that all our items were quality controlled by our suppliers to meet certain standards and your expectations. This damage might be caused during transit. After careful review of the photo/video you sent, we are confident that such damage will have no effect with the main function/performance of the product. Under such circumstances, we were wondering if you would like to keep the item should we offer you a partial refund of $xxxxx via the original payment method. Should you find this offer acceptable; please do not hesitate to respond to this message. Also, we are willing to hear your thoughts or suggestion so we can resolve this issue together to your satisfaction. Looking forward to hearing from you soon. Cheers!

• Defect while in Warranty:

We can try to compensate if the defect can be repaired specially for high priced or bulky items. Rep can reply with the format below:

Please accept our sincerest apologies for the issue you encountered. Rest assured that all our items were quality controlled by our suppliers to meet certain standards and your expectations. After careful review of the photo/video you sent, we were wondering if you can have the item assessed/checked by your local repair shop/technician and send us a quotation of the repair cost for review. Once approved, we will shoulder the cost of the repairs. Also, we are willing to hear your options or suggestion so we can resolve this issue together to your satisfaction. Looking forward to hearing from you soon. Cheers!