Paid(1)

NOTE: 

This only applies for: 
-Orders that needs to be fully refunded - no return
-Item not yet dispatched

1. Get eBay user ID
2. Go to eBay backend > http://k2b-bulk.ebay.com.au/ws/eBayISAPI.dll?SalesRecordConsole&searchField=BuyerId&message=&guest=1&currentPage=SCSold&searchValues=jane&guest=1
3. Choose "buyer ID" from the drop down list

4. Enter the buyer ID
5. Click Search

6. Choose "Cancel order" from the drop down list

7. Choose appropriate reason
8. Click "Continue"

9. Click "Send Refund"
10. Process refund at backend
- How to submit refund request(backend)
11. Record the refund in RMAgent
- How to record refund in RMAgent
12. Record the cancellation at the edit grid if customer disagrees to cancel order or too late to cancel order - link below
https://docs.google.com/spreadsheets/d/11EL6N6Xp_jO15lVRYpYeWgODos1c3DxBXzens2CZ_8Y/edit

SUGGESTED TEMPLATE:

We have processed your refund via eBay. Please go to resolution centre and confirm order cancellation to claim refund.