Unpaid(1)

1. Get eBay user ID
2. Go to eBay backend > http://k2b-bulk.ebay.com.au/ws/eBayISAPI.dll?SalesRecordConsole&searchField=BuyerId&message=&guest=1&currentPage=SCSold&searchValues=jane&guest=1
3. Choose "buyer ID" from the drop down list

4. Enter the buyer ID
5. Click Search

6. Choose "Cancel order" from the drop down list

7. Choose appropriate reason
8. Click "Continue"

SUGGESTED TEMPLATE:

We have cancelled your order. Please go to resolution centre to confirm the cancellation. Thank you.