Paid(1)

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1. Get eBay user ID
2. Go to eBay backend > http://k2b-bulk.ebay.com.au/ws/eBayISAPI.dll?SalesRecordConsole&searchField=BuyerId&message=&guest=1&currentPage=SCSold&searchValues=jane&guest=1
3. Choose "buyer ID" from the drop down list
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4. Enter the buyer ID
5. Click Search
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6. Choose "Cancel order" from the drop down list
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7. Choose "The buyer asked to cancel the order, or there's an issue with buyer's address" from the drop down list
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8. Click "Continue"
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9. Click "Send Refund"
10. Process refund at the backend
- How to submit refund request(backend)
11. Record the refund in RMAgent
- How to record refund in RMAgent
12. Cancel the transaction in eBay to get FVF
- How to cancel a transaction
13. Record the cancellation at the edit grid if customer disagrees to cancel order or too late to cancel order - link below
https://docs.google.com/spreadsheets/d/11EL6N6Xp_jO15lVRYpYeWgODos1c3DxBXzens2CZ_8Y/edit

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