Temu Non-Deliverable - Ask for Alternative Address

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Step 1. If the order is Unshipped please refer to How to Request a Change Address in Temu.


Step 2. NON-DELIVERABLE - Initial Email:

Hi xxx,

We regret to inform you that your order has been voided because our courier cannot ship your address (xxSuburb+State+Postcodexx). Please provide us with an alternative delivery address if you have, or a full refund will be issued automatically to your account as you agree. We apologize for any inconvenience.

Please reply to this message with your alternative address or to confirm that you agree with the refund.

Best regards,

xxx


Step 3. 1st Follow-up Template:

Hi xxx,

Just following up on our previous message regarding the request for your alternative address. Please reply with your alternative delivery address as soon as possible. Thank you!

Looking forward to hearing from you soon.

Regards,

xxxx



Step 4. Last Follow-up Template:

Hi xxx,

Just following up again on our previous messages regarding the request for your alternative delivery address.

As we haven't heard back, we will be requesting a cancellation of your order. Please don't hesitate to reply to this email at any time if you still need our support, and we'll be happy to assist you.

Regards,

xxxx


If customer's alternative address also shows 'Non-Deliverable':

Hi xxx,

We regret to inform you that the new address you provided also has expensive shipping rates and we are unable to ship your order.

We will be requesting a cancellation of your order. Please reply to this message if you agree to claim your refund. Thank you!

Regards,

xxxx

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