Reship Parts

From crazysales
Revision as of 14:19, 23 September 2025 by Admin (Talk | contribs)

(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search
  • At the Seller Center page, go to Orders > Manage orders > Action needed and check if there is an open Reshipment request.
Reshipment1.png


  • Go to Reship parts and check if there is an open Reshipment request under Unshipped. You can get the Temu Order ID to to find the order in CS Backend. Review the issue and the pictures/video attached if there is any.
Reshipment3.png


  • Take note of the deadline. If the information provided is not enough for us to proceed with the replacement (for example no specific parts numbers, no picture of manual, no qty specified) please contact the customer first. If the information is enough, escalate the issue to technical team immediately. Click Agree to reshipment once the technical team approves sending replacement part/s and make sure to upload the tracking information within business days. Click Refusal to reship if the issue is being resolved with partial or full refund.
Reshipment4.png
Retrieved from "http://ph-wiki.crazysales.com.au/mediawiki/index.php?title=Reship_Parts&oldid=20920"