Frequently Asked Questions for Temu Orders

1. Do Temu order have phone number and email address?

No, Temu orders only have Virtual phone number and Virtual email. It is recommended that you contact buyers online. Customers can only receive emails from couriers and will not receive emails from you if you try to contact them through the virtual email address. If you need to contact customer, follow this process: Sending Outbound Message in Temu

2. For Change-of-Mind return on Temu order, can we do a partial refund and is there a restocking fee?

You can contact the customer upon receiving the return request to offer a partial refund and encourage them to keep the item. If they accept your offer, customer must close the return request for us to be able to issue the partial refund. See Partial Refund for Return Case (Temu) for the process. On the other hand, if the buyer returns the item, they are entitled for a full refund after we receive the returned item. Restocking fee is not applicable in Temu.