For Most Wanted

1 Postcode Not Supported for Delivery
  
Your interest with our product is highly appreciated. Unfortunately, we do not ship item to Channel Islands, Isle of Wight, Isle of Man, 
Scilly Isles, Scottish Highlands, Scottish Islands, and Northern Ireland. This is because our partner couriers do not support delivery to 
these locations. Thank you for your understanding.

2 No Pick Up
  
Your interest with our product is highly appreciated. Unfortunately, pick up is not available in our store. This is because we are tied up 
with a third-party warehouse and do not have our own staff to assist you. However, we make sure that items will be delivered within 3-4 
business days as much as possible. Thank you for your understanding.

3 Out Of Stock (Product/Stock Inquiry
 
We know you have been interested with this item, unfortunately, we do not have any information yet as to whether 
this item will be restocked again or not. As an option, you may visit our website from time to time to keep updated. Thank you.

4 Compensation for Damaged/Missing Parts

We are sorry for the inconvenience. Regarding the case, we are sincerely sorry to inform you that we are not able to send replacement parts as 
we are tied up with a third-party warehouse and do not have our own staff to send the parts to you. In this case, we were wondering if you are 
willing to keep the item should we offer £xxx partial refund. Please let us know if this will be acceptable.

5 Tracking Info via YODEL
 
Upon checking, we found out that your item was sent out via YODEL with tracking number xxxxxxxxxxx on xxxxxxxxxx. The delivery may take 
3-4 business days. For item tracking, please contact our service agent YODEL on 0844 755 0117 or visit: myyodel.co.uk/
Please NOTE that the tracking number will take approximately 1-2 business days to be activated and to be shown up in the website.

6 Tracking Info via YODEL Drop Ship
 
Your item was sent out on xxxx via UK Yodel(Drop Ship) with tracking number xxxxxxxxx. Normally, the delivery for this item may take 5-15 
business days. For item tracking, please contact our service agent YODEL on 0844 755 0117 or visit: myyodel.co.uk/ 
Please NOTE that the tracking number will take approximately 1-2 business days to be activated and to be shown up in the website.

7 Tracking Info via Royal Mail
 
Upon checking, we found out that your item was sent out via Royal Mail on xxxx with tracking number xxxx. The estimated time of arrival 
would be 3-5 business days. You may visit royalmail.com/track-your-item or please feel free to contact Royal Mail at 03457 740 740 for 
tracking updates. Please NOTE that the tracking number will take approximately 1-2 business days to be activated and to be shown up in the 
website.

8 Tracking Info via XDP
 
Upon checking, we found out that your item was sent out via XDP on xxxx with tracking number xxxx. The estimated time of arrival would be 
3-5 business days. You may visit www.aftership.com/courier/xdp-uk or please feel free to contact XDP at 0843 1782222 or 30001695733058 for 
tracking updates. Thank you.

9 Tracking Info via DPD
 
Upon checking, we found out that your item was sent out via DPD on xxxx with tracking number xxxx. The estimated time of arrival would be 
3-5 business days. You may visit www.dpd.co.uk/index.jsp or please feel free to contact DPD at 08445 560 560 or 0121 275 0500 for tracking 
updates.Thank you.

10 Tracking Info via UPS
 
Upon checking, we found out that your item was sent out via UPS on xxxx with tracking number xxxx. The estimated time of arrival would be 
3-5 business days. You may visit wwwapps.ups.com/WebTracking/track?loc=en_US for tracking updates.

11 Item Delivered But Not Received

We are sorry to hear that you did not receive the parcel. In this case, we will be conducting an investigation together with our courier and 
it will take 1-2 working days. Once we get a result, we will get back to you with a solution. We are asking for more patience and understanding 
from you. Thank you.

12 Order Cannot be Canceled

We are sorry to inform you that we are unable to cancel your order as it was already sent out after your payment has been confirmed. After an 
order has been paid, it is sent to our warehouse where our automated dispatch process begins and we are unable to interrupt this process. As 
an option for you, you can refuse the parcel upon delivery. The item will be sent back to us and we will process your refund once we receive 
the item. Please notify us as soon as you refused the parcel. Thank you for your cooperation.

13 Cannot Change Address

We are sorry to inform you that we are unable to change the delivery address you provided upon checkout for your order as it was already sent 
out after your payment was confirmed. After an order has been paid, it is sent to our warehouse where our automated dispatch process begins 
and we are unable to interrupt this process. In this case, the item will still be delivered to the address below:

Address: XXXXXXXXXXX