How to process refund via eBay

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For orders that needs to be fully refunded with open cases(eBay case), accounting department will not be able to process the refund. In this case, you will need to process the refund directly via eBay. Instructions below.

NOTE: Not applicable for partial refunds.

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1. Open the Ticket "see request details" and "click"

2. It will open ebay page:

3. "Scroll down" to see options to "refund customer":

4. Refund the buyer:

5. You will see the "refund now process" and "Transaction ID" is available to check:

6. Proceed to backend to "process" the refund. See link below for details on how to process a refund:

    * How to submit refund request(backend)  

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Editor/s: Edmund Thay