With photo

1. Item is less than or equal to $30
If the item is usable or has minor damage, offer compensation > if customer refused to take the offer > process refund or send replacement depending on the availability of the item.
2. Item is greater than $30 but is less than $61
If the item is usable or has minor damage, offer compensation > if customer refused to take the offer > process refund or send replacement depending on the availability of the item.
3. Item is greater than $60 but not wood product
If the item is usable or has minor damage, offer compensation. > if customer refused to take the offer > provide return details then offer refund or replacement.