Sending Outbound Message in Temu

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  • To send an outbound message via Temu, first you have to copy the Temu Order ID which starts with 'PO' from the CS Backend.
Temuoutboundmessage1.png


  • Then go to Seller Center page in Temu, click Orders, select Manage Orders and search for the order using the Temu Order ID.
Temuoutboundmessage2.png


  • On the search result, ensure the filter for Order status is set to All. When the order is displayed, simply click on the message icon next to the Buyer name:
Temuoutboundmessage3.png


  • You will be redirected to the Contact Buyer page. Select the Reason for contact.
Temuoutboundmessage4.png


  • Enter your message in 500 characters or less and click on Preview when done.
Temuoutboundmessage5.png


  • Review your message and click OK to send.
Temuoutboundmessage6.png
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