Handling Product Reviews in Temu
From crazysales
- At the Seller Center page, click on Products and select Product reviews.
- Scroll up and look for reviews with 1, 2 or 3 stars. Then, click on the product name to view the listing page of that specific product.
- At the listing page, go to the reviews section and check the buyer name. Take note of the name or the first and last letters of the username as well as the comments if there is any.
- Go back to the Product reviews page and copy the SKU ID.
- Go back to the Seller Center page, click on Orders and select Manage orders. Then search for orders using the SKU ID.
- All the orders with the same SKU ID will show. Look for the order with matching name or username initials. Once found, click on the Temu Order ID to view the order details.
- At the order details page, get the Temu Order ID to search the order in CS Backend. You may also add the CS Order ID on the Seller notes section for future reference. Then click on the message icon next to the Contact buyer to send message to the customer.
- At the Contact buyer page, select Product Operation/After-sales Guidance as your Reason for contact. Enter your message to the customer and click Preview..
- Review your message and click OK to send your message.
