Call flow

* How to call customer (up selling)

 - Hi, Good am / pm! This is (Name) in behalf of (Queue), we saw that you ordered a (Item) from us. 
   Just wondering how is the product so far?

 - I see, Thank you for your feedback on the item, btw, do you need extra (XXX) for your item? 
   I can give you a special offer of less xxxx if you buy now...

 - or you can actually buy xxxx to use for your product and adds this benefit xxxx which i can offer less xxx if you buy now.

 (Ending Script)
 - Again this is xxxx Thank you for your time and Have a great day ahead!