Call flow

* How to call customer (up selling)

 - Hi, Good am / pm! This is xxxx in behalf of xxxx, we saw that you ordered a xxxx from us. Just wondering how is the product so far?

 - I see, Thank you for your feedback on the item, btw, do you need extra xxxx for your item? 
   I can give you a special offer of less xxxx if you buy now...

 - or you can actually buy xxxx to use for your product and adds this benefit xxxx which i can offer less xxx if you buy now\