Handling Out of Stock Order in Temu (Shipped)

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For order that needs to be cancelled due to being out of stock, undeliverable, postage too high or any other reasons, but was already marked as shipped in Temu, please follow these steps:


  • First, copy the Temu Order ID from CS Backend.
Temuooshipped1.png


  • Then at the Seller Center page in Temu, go to Orders, select Manage Orders and search for the order using the Temu Order ID.
Temuooshipped2.png


  • Once the order shows up, click on the order ID to confirm status and if it's still possible to cancel the order.
Temuooshipped3.png


  • You will be redirected to the order details page. If the status is Shipped, try to click on Request to cancel the order.
Temuooshipped4.png


  • You will see that you will no longer be able to select the product and the reason will be shown:.
Temuooshipped5.png
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